Clarabridge

DECEMBER 2, 2015

There are two things to keep in mind about customer experience management (CEM): It is very important, and it is very hard to get right. CEM is the collection of processes a company uses to track, oversee, and organize every interaction between a customer and the organization throughout the customer lifecycle. Collects All Feedback.

Customer Experience Management 40

Customer Experience Management CEM Customer Experience Customer Journeys 40

ECXO

APRIL 14, 2023

This webinar will discuss the following points and will answer your questions that you can post upfront below on our Linkedin main event page. How your teams can use data and analytics to understand their customers better and tailor their sales approach accordingly.

B2B 52

B2B Engagement Consulting Culture 52

eglobalis

SEPTEMBER 30, 2017

Die CXPA unterstützt die berufliche Weiterentwicklung ihrer Mitglieder und fördert die Bereiche Customer Experience, Customer Insight, People Experience, Analytics, Sales, Marketing und Care. Webinare, Panels und andere Online-Learning-Tools. Vernetzung Ihrer Unternehmung mit den besten Fachleuten und CX-/CEM-Managern.

Customer Experience Professionals 49

Customer Experience Professionals CEM Customer Experience Customer Experience Management 49

ReviewTrackers

AUGUST 6, 2020

The ReviewTrackers Academy’s Customer Experience Management Training and Certification starts with an in-depth background of CEM, examples of corporate success, and the metrics behind that success. The course covers lifecycle marketing, segmentation, e-mail design, deliverability, analytics and optimization. Google Analytics Academy.

Course 114

Course Marketing Social Media Advertising 114

eglobalis

OCTOBER 1, 2017

The CXPA supports the professional development of its members and advances the field of Customer Experience, Customer Insights, People Experience, Analytics, Sales, Marketing and Care. Webinars, Panels and other online learning. Introducing your company to the best experts and CX and CEM Leaders. Access to a group of CX experts.

Customer Experience Professionals 49

Customer Experience Professionals CEM Customer Experience Customer Experience Management 49

Retently

OCTOBER 1, 2018

According to our findings, these are the most common and popular ones: Clarabridge – A useful CEM (Customer Experience Management) platform that can help you improve the customer journey with relevant feedback. Smaply – A CEM software that uses maps and graphical tools to make the customer journey more visible and easy to act on.

Customer Journeys 99

Customer Journeys Touchpoint Social Media How To 99

Clarabridge

OCTOBER 2, 2018

Sid Banerjee, Founder and Vice Chairman, and Lorraine Schumacher, Executive CX Advisor and CEM Evangelist at Clarabridge agreed to share their thoughts on what customer experience means to them and the progress that Clarabridge has made operating in this area. What does CX Day mean to you? The post Happy CX Day!

CEM 40

CEM Social Media Analytics Customer Experience Professionals 40

Beyond Philosophy

SEPTEMBER 26, 2014

Certainly with the types of investments that are made, the sophistication of the analytics that is undertaken and the vast sums of money involved you would want to think that that is the case, wouldn’t you? Register today for this fantastic webinar presented by Bob Downie, Chief Executive, the Royal Yacht Britannia, who will tell you how.

Sports 130

Sports CEM Consulting Consumers 130

Clarabridge

SEPTEMBER 1, 2015

Once the insurer has identified the various sources of input, using CEM and text analytics should identify the categories and administrative units contributing disproportionately to low satisfaction scores. Having executive buy-in gives the entire organization the power to act on the data that the CEM program creates.

Insurance 40

Insurance Healthcare Tips CEM 40

ClearAction

JANUARY 14, 2015

In today's array of CXM webinars, articles, and conference speeches, hot topics include predictive analytics, journey mapping, touch-points, user experience, communities, digital and content marketing, self-service and social media. Trendy Customer Experience Management. B2B Customer Experience Management Examples.

Customer Experience Management 48

Customer Experience Management Customer Experience Management B2B 48