NobelBiz

MARCH 14, 2023

Debt collection agencies and contact centers are subject to strict regulations and laws governing their operations. Additionally, other countries and regions may have their own regulations governing debt collection practices. This data may include call recordings, customer information, and performance metrics.

Contact Center 52

Contact Center Call Recording Call Center Guidelines 52

CSM Magazine

FEBRUARY 23, 2021

“Coupled with businesses operating solely online, we have also seen strong demand across the board from more traditional sectors such as finance, insurance, retail, consumer goods, local and central government departments. These organisations require an innovative yet reliable solution to help them manage unprecedented levels in demand.”.

Technology 52

Technology Telecommunications Call Recording Analytics 52

AWS Machine Learning

APRIL 30, 2024

Supervisors also spend a considerable amount of time listening to call recordings or reading transcripts to understand the gist of a customer conversation when investigating customer issues or evaluating an agent’s performance. In this post, we show you how to use the new generative call summarization feature.

Analytics 91

Analytics Customer Service Call Recording Contact Center 91

MiaRec

FEBRUARY 13, 2023

Here at MiaRec, we serve more than 1,000 companies, financial institutions, and government agencies worldwide, and the confusion is REAL! Do you not fully understand the difference between WFO, WFM, and WEM and how Customer Engagement platforms fit into all this? If so, you are not alone.

Contact Center Software 53

Contact Center Software Contact Center Government Financial 53

AWS Machine Learning

SEPTEMBER 8, 2022

You can use the same process to transcribe audio calls with any language supported by Amazon Transcribe. After you create custom vocabularies, you can transcribe audio calls with accuracy and at scale by using our post call analytics solution, which we discuss more later in this post. Choose Call analytics jobs.

Analytics 71

Analytics Customers Training Travel 71

Verint

AUGUST 29, 2017

Governance—The structure of how the program will be managed and how data will be disseminated to internal and external audiences. That’s where solutions such as speech and text analytics come into play. Provide new sales opportunities through indirect feedback such as emails and call recordings. But first things first….

Call Recording 36

Call Recording Feedback Customer Journeys Government 36

Avaya

JANUARY 26, 2018

The directive requires all national governments in the EU to adopt certain laws, which they are free to do in their own way should the resulting effect be the same. Desktop screen capture: This is an undetectable back-end process that records desktop screen activity during each customer interaction.

Financial 51

Financial Contact Center Call Recording Communication 51