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How Important is Customer Service in Travel and Tourism?

Bold360

Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. Customer service in travel and tourism clearly needs to follow your customer wherever they might be.

Tourism 56
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How The Global Travel Industry is Planning Ahead for Crisis Recovery

NetBase

And these insights offer intel brands should keep to-of-mind: Airport traffic has dropped as much as 92%. 72% of consumers in the US and UK are spending more time on social media per day since the outbreak of coronavirus – giving brands an opportunity to get in their sights. Where Consumers Are Traveling and Why.

Travel 98
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Top 10 Customer Thermometer Alternatives in 2024

SurveySparrow

New Technology: Some businesses look for tools with new tech like AI or predictive analytics to understand feedback better. Branded Surveys: Customize survey themes, fonts, and logos to match your brand’s identity. White-Labeling : Present surveys under your brand name by removing SurveySparrow branding.

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11 Customer Service Metrics to Start Measuring

GetFeedback

How can you quantify how customers feel about your brand? Marketing can identify potential brand ambassadors by looking at your list of promoters. Bounce rates and time on site can be measured through whichever analytics program you use for your knowledge base. Customer Happiness Metrics. How do you measure it?

Metrics 199
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Contact center customization when it matters most

Talkdesk

travel and tourism industry at least $24 billion in foreign spending alone. Businesses in the travel and tourism sector should not underestimate the power of proactive outbound in the current climate. Your contact center can coordinate outreach on multiple channels, such as email, text message or even social media.

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LoyaltyPlus FrequentStay enhances guest relationships with hotels

LoyaltyPlus

Demand for hotels and tourism has transformed dramatically alongside changes in consumer behaviour. Using FrequentStay, hotels can select a range of modules designed for personalisation, revenue generation, collaboration, advanced analytics and extended integration with existing systems. E-mail: info@loyaltyplus.cloud. •

Hotels 52
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Brand Move Roundup – March 17, 2020

C Space

The Brand Move Roundup – March 17, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. The coronavirus pandemic continues to change the way we shop, work, socialize, travel and much more. Brand-building should be prioritized in this period.

Brands 40