Smith+co CX

OCTOBER 19, 2017

Part one of a new series from Smith+Co exploring business value, communication and empathy. Another week, and another brand fails to live up to its values that promise so much. One of the recent falls from grace featured aviation giant, and fifth biggest airline on the planet, Ryanair. It reeks of shallowness.

Brand Values 28

Brand Values Brands Airlines Travel 28

BirdEye

OCTOBER 6, 2023

Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty. Poor communication Things can fall apart if you don’t communicate clearly. This outcry saw the brand’s reputation drop.

Strategy 58

Strategy Social Media Airlines Software 58

Smith+co CX

NOVEMBER 21, 2017

As a Communications and PR Consultant in B2C and B2C markets, I have always been conscious of what can happen when a poor customer experience is the precursor to poor communications. It happens across the board - from the giant brands to the SMEs. Their communications strategy manages to dig an even deeper hole for the business.

Communication 28

Communication B2C Airlines Brand Values 28

C Space

NOVEMBER 26, 2021

Is there an opportunity for brands here – to capitalize on the innate human desire to experience things, places, and ideas. Airlines, travel companies and mobility brands would do well to think harder about the journey as well as the destination, as we may see consumers seek more immersive, more well planned but less regular experiences.

Airlines 52

Airlines Travel Automotive Entertainment 52

Experience Matters

APRIL 3, 2015

Herb Kelleher, founder of Southwest Airlines, has said that : “If you create an environment where the people truly participate, you don’t need control. Our research has shown that customer-centric organizations demonstrate four CX core competencies : Purposeful Leadership :Leaders operate with a clear, well-articulated set of values.

Culture 120

Culture Customer Connectedness Airlines Employee Engagement 120

ijgolding

MAY 5, 2017

It can also give the wider community a tantalising glimpse into the workings of a successful and streamlined operation with strong brand values which are properly embedded into its’ processes. . At CX Talent Ltd we recognise that businesses can find it difficult to find the right candidate for Customer Experience roles.

Brands 144

Brands Customer Journeys Brand Values Airlines 144

Magellan Solutions

AUGUST 31, 2022

Instead of depending just on the outsourced team’s brand value, evaluate their skills. Due to Navitaire’s negligence, an airline e-commerce outsourcing business, the reservation and distribution system for Virgin Australia crashed. 7) LACK OF COMMUNICATION BETWEEN THE US NAVY & ELECTRONIC DATA SYSTEMS (EDS) .

Examples 75

Examples Case Study How To Banking 75