ViiBE Blog

JANUARY 19, 2022

When it comes to roles that leverage cloud-based systems such as IT, marketing, finance, or product management, it’s relatively easier to be working from a remote location, but for roles such as customer service or sales, adjusting to remote work is not so simple. can pitch in. Natalia Barszcz 2 August 2021

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

Magellan Solutions

AUGUST 16, 2021

A large call volume could well be the result of a surge in telecom spam and fraud, routing issues, or an ineffective marketing strategy that is eating into your ROI and decreasing sales productivity. It should include a link or tab for connecting to live chat. The source of the call is tracked by dynamic-number-insertion technology.

Self Service 52

Self Service Contact Center Multi-Channel Omni-Channel 52

Qualtrics

FEBRUARY 4, 2021

Yet well before 2020, technology was already enabling a hybrid ‘Work From Anywhere’ culture. It took a pandemic to test all these systems to the limit, and demonstrate that, when technology experiences for employees are truly great, they can unlock a workforce’s full potential to build and grow businesses, whatever the circumstances.

Employee Experience 26

Employee Experience Abandon Rate Return on Investment Technology 26

SurveySensum

JULY 17, 2023

This store uses new-age technology to create a seamless shopping experience between the physical store and the customer’s Amazon account. Harness the power of AI, VR, and AR to give your customers exceptional experiences like self-checkout, fast issues resolution using AI chatbots, and many more. No Holdup At Checkout Please!

Retail 52

Retail Strategy Customer Experience Sports 52

SurveySensum

JULY 17, 2023

This store uses new-age technology to create a seamless shopping experience between the physical store and the customer’s Amazon account. Harness the power of AI, VR, and AR to give your customers exceptional experiences like self-checkout, fast issues resolution using AI chatbots, and many more. No Holdup At Checkout Please!

Retail 52

Retail Strategy Customer Experience Sports 52

Qualtrics

DECEMBER 18, 2018

According to the Baymard Institute, the average documented rate of cart abandonment was nearly 70 percent as of July 2018. The value was calculated out of more than 40 individual surveys conducted on abandon rates by sites like Adobe, SalesCycle, and IBM. Get more tips for improving digital CX with our ebook.

Abandon Rate 24

Abandon Rate e-support Retail Case Study 24

Inbenta

NOVEMBER 15, 2022

Natural Language Processing (NLP) is an important technology used by many companies today. With the help of NLP technology , computers now can automatically handle natural human languages like speech or text, and although this is quite fascinating in itself, the real value behind this technology lies in its use cases.

Chatbots 96

Chatbots Healthcare Banking Social Media 96

SmartMessage Blog

NOVEMBER 20, 2019

In last years, we heard a lot about chatbots in the marketing world. Many brands made investments to interact with their audiences directly to deliver quick information, accelerate sales stages, and run customer service activities. 7/24 available, chatbots help users like virtual assistants replying to instant questions.

Chatbots 49

Chatbots Tourism Banking Abandon Rate 49

Kustomer

APRIL 27, 2021

Digital natives have also grown up with technology, and interacting with this tech has essentially become second nature. Live chat is a step up, for when a customer needs individualized support and wants to talk to a real person. People who engage in chat are also spending about 60% more per purchase than those who do not.

Abandon Rate 111

Abandon Rate e-support Chatbots CRM 111

Comm100

FEBRUARY 25, 2021

They needed to find a digital channel to help them reduce abandonment rates and increase bookings from donors. . By adding live chat to their healthcare customer service, Canadian Blood Services boosted engagement, increased repeat bookings and encouraged further adoption of their self-serve web-based account management platform.

Healthcare 130

Healthcare Customer Service Omni-Channel Multi-Channel 130

CSM Magazine

MARCH 11, 2019

Imagine a world without technology. One area that has enjoyed enormous benefits of technology is customer service. Thanks to technology, we can benefit from a cashless society. And there’s no doubt that technology will play a major part in enhancing the customer experience. The Key is Using the right technology.

Technology 40

Technology Abandon Rate How To Chatbots 40

Playvox

JUNE 22, 2023

Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. As a rule of thumb, a CFO is most interested in the financial metrics of call centers—agent efficiencies, cost savings, call center technology investment ROI , etc.

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

Changes are also brought about by new technology. It entails paying straightforwardly and securely regardless of the sales channel. Thus, the customization of point-of-sale experiences may be a useful tool for increasing customer loyalty and strengthening trust. AI is not a future technology.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

Changes are also brought about by new technology. It entails paying straightforwardly and securely regardless of the sales channel. Thus, the customization of point-of-sale experiences may be a useful tool for increasing customer loyalty and strengthening trust. AI is not a future technology.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

Pointillist

FEBRUARY 19, 2018

The truth is that, in addition to elegant SaaS data streams, most enterprises must rely on myriad on-site, home-grown and legacy touchpoint data sources—product interfaces, payment platforms, point-of-sale systems, customer care, etc. Here’s how AI applications are giving customer service a makeover: Chatbots.

Customer Experience 111

Customer Experience Touchpoint Analytics Customer Journeys 111