Lumoa
SEPTEMBER 30, 2022
By now, the importance of delivering a superb customer experience in banking is crystal clear. Keeping up with the latest trends can help you understand the impact that these tendencies have on your banking customer experience. Let’s take a look at the trends that will shape the customer journey in banking in 2023 and beyond.
InMoment XI
NOVEMBER 20, 2023
It involves harnessing advanced technology, specifically artificial intelligence and machine learning, to enhance the way businesses connect with their customers. By making the checkout process quick and secure, AI reduces cart abandonment rates and fosters trust in online transactions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Comm100
NOVEMBER 2, 2020
Industry: Banking and finance. A chatbot is the ideal companion to a home buyer’s journey with a bank. The bot can even provide personalized service to the bank’s clients. For more examples and inspiration of how chatbots can be deployed in banking, take a look at the Top 15 Ways for Banks to Use Chatbots.
Comm100
FEBRUARY 9, 2021
Dawson College understood that developing a personal connection with the students was essential, so they also incorporated Comm100’s video chat tool so they could speak face-to-face. Canadian Blood Services – Connecting with their digital-first customers (and increasing appointments). Get Comm100 Free. Comm100 Free.
BirdEye
OCTOBER 16, 2020
As member-owned financial institutions, credit unions have long been touted for their competitive interest rates, low fees, and their local branches’ ability to offer high quality and personalized service. Credit unions, even more so than their larger banking chain counterparts, were faced with a myriad of new challenges.
Talkdesk
FEBRUARY 25, 2020
Companies, including major banks, finance companies and collection agencies, expanded call centers to respond to the arrears crisis for credit cards, auto loans, student loans and other forms of debt. In this simplified example, the hit rate is only 50% in the morning, meaning there’s a one in two chance someone will answer the phone.
Magellan Solutions
MAY 16, 2021
Today, businesses connect to their customers through various channels. Banking & Finance. This is a proactive live chat to eliminate barriers and minimize abandonment rate. . Enables quick connection with your experts to answer technical queries about the product or service. Banking & Finance.
Expert insights. Personalized for you.
236 
Let's personalize your content