CXS
APRIL 14, 2023
Join David C Williams, AVP, Automation at AT&T for a 30-minute presentation on “Touchless Technologies for the Win” at The 12th Annual CX Strategies Summit. “Why Contactless Customer Experience is Crucial to your Business Survival” Take practical steps to: Ensure … The post Why Contactless Customer Experience is Crucial to your Business Survival appeared first on CX 2023.
CXS
OCTOBER 20, 2020
Produced in partnership with Adweek and Deloitte Digital The role of the Chief Marketing Officer is rapidly evolving. Today, CMOs are charged with driving growth across the entire organization, from revenue to brand reputation, to innovation and customer retention, to … The post CMO’s Guide to Customer Experience eBook appeared first on CX 2020.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CXS
OCTOBER 20, 2020
We looked at an interview conducted earlier this year with Chain Stone Age and Jerry Campbell, a speaker of the Customer Experience Strategies (CXS) Summit. Mr. Campbell talks about how 7-Eleven took immediate measures to uplift its customer support operations in response … The post 7-Eleven Elevates Customer Experience With Its New Mobile App appeared first on CX 2020.
CXS
OCTOBER 13, 2020
All companies are under pressure to deliver a brag-worthy customer experience (CX), but it can be difficult to know where to make investments that are likely to pay off. To guide the way, Zendesk partnered with ESG Research to build … The post CX Champions: How CX Leaders Who Raise Their Game Are Driving Business Success appeared first on CX 2020.
CXS
SEPTEMBER 24, 2020
Delivery services are becoming more popular as we bunker down during the pandemic across several industries. With an increase of lockdowns, quarantines, and social distancing, we look to convenient services to help with our everyday errands. So, there’s no surprise … The post The Customer Experience Shifts To Online Services appeared first on CX 2020.
CXS
OCTOBER 2, 2020
Covid-19 has changed our lives in many ways, one thing remains constant during this time, “change”. Many organizations paused and had to re-imagine how they will conduct business moving forward. One framework I’m always reminded of is VUCA (Volatility, uncertainty, … The post Why B2B Needs to Transform Customer Experience to Remain Competitive in the Age of Digital appeared first on CX 2020.
CXS
OCTOBER 2, 2020
Springtime 2020, the world sees a collapse in its economy affecting a variety of businesses. Several regions took part in lockdowns to keep its patrons and employees safe. And while “flattening the curve” hugely impacted these businesses, there was a … The post Retailers and E-commerce Sectors Experience a Rise in Customer Service Inquiries appeared first on CX 2020.
Expert insights. Personalized for you.
130 
Let's personalize your content