2028 Connections Customers Innovation 
SaleMove
DECEMBER 17, 2018
Technology’s role in customer service is growing at warp speed. At the same time, more and more firms are relying on (or planning to adopt ) artificial intelligence—and not just as a first stop on the customer service journey. Question: How can adding more tech to the customer-service equation lead to highly personalized experiences?
ShepHyken
SEPTEMBER 10, 2023
Each week, I read many customer service and customer experience articles from various resources. How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. Here are my top five picks from last week.
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SaleMove
DECEMBER 17, 2018
Technology’s role in customer service is growing at warp speed. At the same time, more and more firms are relying on (or planning to adopt ) artificial intelligence—and not just as a first stop on the customer service journey. Question: How can adding more tech to the customer-service equation lead to highly personalized experiences?
SaleMove
DECEMBER 17, 2018
Technology’s role in customer service is growing at warp speed. At the same time, more and more firms are relying on (or planning to adopt ) artificial intelligence—and not just as a first stop on the customer service journey. Question: How can adding more tech to the customer-service equation lead to highly personalized experiences?
Clarivate
APRIL 18, 2024
Strategy #1: innovate and create Amazon founder Jeff Bezos has said that overnight success takes about 10 years — and that ramp-up period may be what’s playing out for the ecommerce giant in healthcare. While the key players’ strategies differ, all are focused on bending the cost curve while increasing patient touchpoints and engagement.
Circular Edge
MAY 2, 2018
The CE team just wrapped up a full and amazing week at the COLLABORATE conference in Las Vegas, where we enjoyed #GoodTimesWithJDE and connecting with new and longtime customers, friends and partners. We found out in the keynote, which focused on how customers are leveraging the 9.2 Continuous Innovation. code line….
Circular Edge
MAY 2, 2018
The CE team just wrapped up a full and amazing week at the COLLABORATE conference in Las Vegas, where we enjoyed #GoodTimesWithJDE and connecting with new and longtime customers, friends and partners. We found out in the keynote, which focused on how customers are leveraging the 9.2 Continuous Innovation. code line….
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