Help.com

SEPTEMBER 20, 2018

The business of customer service has grown consistently, and the US Bureau of Labor Statistics says the number of customer service representatives will have grown by 5% between 2016 and 2026. If you’re not planning to be a part of that statistic (unless, of course, you’re the competitor being switched to!), then read on.

Customer Service 165

Customer Service Poor Customer Service Customer Service Representative Course 165

NetBase

JULY 2, 2020

And keep these stats in mind as you go: The grocery segment of eCommerce is expecting explosive growth by 2026. But it’s not just the UK that’s affected here, of course. And now they have a mobile app that makes it more accessible to today’s culture. The millennial experience and how they lead the charge on trends.

Ecommerce 56

Ecommerce Sales Retail Trends 56

inmoment

MARCH 3, 2020

It’s one of the reasons the Customer Experience Management market is expected to grow significantly over the next six years, reaching nearly $24 billion by 2026 , as businesses invest in technology to measure customer experience and feedback. As a result, understanding customer needs – and then meeting them – is a challenge.

Measurement 52

Measurement Feedback Touchpoint Survey 52

West Monroe

NOVEMBER 2, 2021

To make their hybrid workplaces successful, their organizations may need further investments in technology, an overhaul of policies or processes, and/or a greater focus on company culture. True digital leaders have a permanent work-in-progress mindset, making them better able to pivot or course-correct as situations and circumstances change.

Report 52

Report Policies Groups Strategy 52

Optimove

JANUARY 16, 2024

In its report: 5 Trends Transforming Multichannel Marketing Hubs, they reported, “By 2026, 80% of multichannel marketing hub buyers will embrace generative customer engagement through solutions that use generative AI for journey orchestration, personalization, analytics and prescriptive operations.”

Net Promoter Score 52

Net Promoter Score CRM Analytics Telecommunications 52

NobelBiz

MARCH 26, 2020

And with that strategy, you’re going to be able to map customer journeys in a culture-forward way across these platforms. Of course, the definition of omnichannel also differs depending on your business. This effort further informs your business processes and affects the tactics inherently. to $482 billion in 2022.

Omni-Channel 52

Omni-Channel Contact Center Call Center Communication 52