BirdEye

DECEMBER 21, 2022

TikTok saw a whopping $4 billion in advertising revenue in 2021 alone, and that number is expected to triple by 2026. So-called “ micro-influencers ” with anywhere from 1,000 to 100,000 followers tend to have higher engagement rates than the major influencers on social media. TikTok is becoming more than just a social platform.

Social Media 97

Social Media Trends Video Brands 97

inmoment

MARCH 3, 2020

Are they listening to customer feedback across various engagement channels to improve experiences? Engagements are taking place across multiple channels and touchpoints, at any time, across geographies, and for many reasons. The relationships between customers and brands form the core of business success.

Measurement 52

Measurement Feedback Touchpoint Survey 52

West Monroe

OCTOBER 19, 2023

trillion by 2026—representing a 57% increase from 2023. But it’s a necessary step for building analytics that will help your organization identify problems, increase reporting accuracy/timeliness, or even enable advanced strategies such as data monetization. Alone, it looks like just another cost.

ROI 52

ROI Technology Strategy Return on Investment 52

NobelBiz

AUGUST 23, 2022

Call centers that use a Speech Analytics system may detect these friction areas and take steps to improve their goods and services, customer journeys, and agents’ handling of consumer demands. In this article, we will try to outline everything there is to know about speech analytics. What is call center speech analytics?

Call Center 52

Call Center Analytics Contact Center Self Service 52

Lumoa

SEPTEMBER 11, 2023

Every point of engagement between your company and the customer needs to be plotted on this journey. You also need to engage with real customers in the market. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. This provides a great starting point.

Strategy 208

Strategy Customer Experience Net Promoter Score Effort Score 208

Lumoa

SEPTEMBER 11, 2023

Every point of engagement between your company and the customer needs to be plotted on this journey. You also need to engage with real customers in the market. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. This provides a great starting point.

Strategy 208

Strategy Customer Experience Net Promoter Score Effort Score 208

Playvox

FEBRUARY 29, 2024

The Future of Customer Service: AI Gartner has predicted that by 2026, conversational artificial intelligence deployments within contact centers will reduce agent labor costs by $80 billion. Gartner further projects that one in 10 agent interactions will be automated by 2026, an increase from an estimated 1.6%

Customer Service 79

Customer Service Contact Center Chatbots Call Center 79

Optimove

JANUARY 16, 2024

First, an overview of the State of the CRM Marketing Industry: Since our founding in 2012, we’ve understood that consumers go through a mix of rational, emotional, analytical, and illogical phases in their journey toward making a purchase. It involves a blend of rational, emotional, and analytical factors.

Net Promoter Score 52

Net Promoter Score CRM Analytics Telecommunications 52