Lithium

DECEMBER 6, 2022

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Khoros Marketing Release Notes, October 2022. Deep listening and insights lead the way this year. Publishing.

Social Media 52

Social Media Roadmap Trends Hospitality 52

Experience Investigators by 360Connext

JULY 26, 2022

CX teams that collaborate cross-functionally are 27% more likely to have a high or very high Return on Investment (ROI) of their CX program , according to the 2022 State of CX Report from GetFeedback. The leaders I speak to express this same feeling. So what are the best ways to drive that level of collaboration? Here are three ideas.

Customer Journeys 143

Customer Journeys Sports ROI Return on Investment 143

Strativity

DECEMBER 5, 2022

5, 2022 — Material , a digital experience transformation company helping companies revolutionize their customer relationships, today announced the launch of its inaugural Material Fidelity Index , which ranks 165 consumer brands by measuring each brand’s depth of customer-centricity. LOS ANGELES, Dec.

Customer relationships 52

Customer relationships Consumers Net Promoter Score Brands 52

CSM Magazine

JULY 13, 2022

Without end-to-end testing, improvement projects will fail to deliver the anticipated improvement and much-needed ROI. Hammer commissioned Censuswide to conduct research during May – June 2022. We’ve been seeing increasing customer dissatisfaction right across the industry during recent years. About the Survey.

Contact Center 59

Contact Center Survey Healthcare Insurance 59

West Monroe

JANUARY 23, 2022

This report focuses on five major themes underpinning this ecosystem—DERs, alternative transportation fuels, broadband, analytics, and cybersecurity—and outlines key actions that utilities are taking or considering can take to ensure they stay ahead of the curve in 2022 and beyond. Chapter 1: Distributed energy resources.

Transportation 40

Transportation Telecommunications Analytics Wireless 40

ChurnZero

SEPTEMBER 20, 2022

The potential ROI for you includes glowing reviews, solid customer case studies, and constructive feedback to improve your product and service—as well as increased retention and recurring revenue. You just need to train your onboarding and implementation team to bring the right level of intensity to their customer engagements.

Meeting 52

Meeting Sports Case Study Hospitality 52

Gainsight

SEPTEMBER 22, 2022

That is exactly what is happening with Gainsight’s Pulse 2022. Pulse 2022 had a few incredible sessions specifically focused on how CS is increasing efficiency and driving revenue growth for those in the healthcare industry. Their CSMs show the ROI of investing in such programs. That is where Modern Health comes in. .

Healthcare 52

Healthcare Customer Success Strategy Government 52