2022 Customer Expectations Survey Wait Times 
Helen Dewdney
MAY 18, 2022
Ofcom has revealed the results of customer satisfaction with telecom providers in its yearly research. In 2021 it found that “only half of customers were satisfied with how complaints are handled. Call-waiting times and complaints-handling are areas of particular concern.”. “On Source: Ofcom. Does that sound familiar?!”.
Comm100
MAY 25, 2022
Further social upheavals amongst workers and customer expectations have also occurred. Ultimately, customer service and contact centers have not been immune to these changes. Consider, for example, that in Toronto, the cost of a 900-square-foot apartment is between $2,300 and $2,600 in 2022. Improving Customer Experience.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Comm100
JANUARY 11, 2023
The State of Automated Customer Service in 2023. Competition is at an all-time high. In 2022, 59% of companies surveyed agreed that their markets have become more competitive in recent years. Competition and expectations go hand-in-hand – as the former rises, so too does the latter. million USD in 2022.
Comm100
APRIL 26, 2022
Government phone support often sees citizens frustrated by long wait times and outdated systems. This is piling pressure on governments to take notice and meet, or at least get closer to, these service expectations. According to the 2022 Edelman Trust Barometer , business is more trusted than government in 23 of 28 markets.
Comm100
MAY 20, 2022
The burden now firmly sits with organizations of all sizes and industries to match these expectations – or lose out on business. When today’s customers reach out for support, they want support anytime, anywhere, effortlessly. adults surveyed now say that they’re online “almost constantly”. People expect fast customer service.
SurveySensum
OCTOBER 5, 2023
The survey began with standard questions about her overall experience, from the cleanliness of the showroom to the professionalism of the staff. But as she progressed through the survey, she noticed an open-ended question that asked, → “Is there anything you feel could be improved at Prestige Motors?
Comm100
SEPTEMBER 4, 2022
Keep your average response time low. 83% of customers expect immediate engage when contacting a company. A high response time can lead to high abandonment rates and customer dissatisfaction. By using canned messages , customer service agents can greet customers swiftly and avoid repetitive typing.
Expert insights. Personalized for you.
62 
Let's personalize your content