Uniphore

JANUARY 4, 2022

Case Studies. Analyze Analytics and insights from 100% of interactions across all channels. Find out at Uniphore Converse 2022 on. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. U-Self Serve. Emotion AI.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

UJET

DECEMBER 9, 2021

Contact center employees are extremely important to the overall success and health of businesses. They’re the front line of customer interactions, and often the only people your customers will ever interact with. When contact center employees aren’t performing their best, the customer experience declines.

Contact Center 72

Contact Center Call Center How To Exercises 72

CustomerSuccessBox

DECEMBER 6, 2021

Here you’ll find customer success events, conferences, and books that will help you get ready for the new year 2022 and beyond. Date- October 17th–19th, 2022. There will be around 5,000+ SaaS founders, execs, and investors who will be participating in SaaStock 2022. Customer Success Conference 2022 by TSIA. CS 100 Summit.

Customer Success 52

Customer Success Conference Case Study Contact Center 52

BlueOcean

JANUARY 9, 2018

Siri, Alexa, and OK Google… these are the virtual interactions that Sci-Fi movies have portrayed for decades past. We want intelligent interactions that are personalized to our own situations and we want them on demand – not after we waste our precious time sitting on hold. Forget AI being the future of the contact center.

Omni-Channel 191

Omni-Channel Customer Care Contact Center Case Study 191

Lithium

JULY 13, 2022

Without the ability to form deeper customer relationships from interactions across the digital space, your brand could fall short of its future customer experience goals. In 2018 during the Lithium and Spredfast merger, the idea of centralization was first envisioned to change the way brands and customers interact.

Conference 52

Conference Self Service Social Media Contact Center 52

AWS Machine Learning

NOVEMBER 18, 2022

First, there are many common use cases that you can address with a combination of AI/ML and other AWS services, such as Intelligent Document Processing, Contact Center Intelligence, and Personalization among others. Chalk talks – 60 minutes of content delivered to smaller audiences with an interactive whiteboarding session.

Contact Center 81

Contact Center Training Leadership Innovation 81

AWS Machine Learning

NOVEMBER 28, 2022

The top layer of AI services brings ML to business use cases such as transcribing contact center calls, processing documents, and improving healthcare outcomes. Lengthy call-resolution times or the inability to deal with issues during live interactions can lead to poor customer experiences or customer churn. References.

Healthcare 87

Healthcare Contact Center Analytics Banking 87