2021 Communication Customer Relationship Management Self Service 
TechSee
APRIL 21, 2021
According to a 2021 survey, 65% of U.S. Automating these activities, known as Robotic Process Automation (RPA) , takes call center AI automation to the next level by interpreting, triggering responses, and communicating with other systems just like agents would, via a combination of user interfaces and commands.
ShepHyken
JANUARY 6, 2021
Every year I write my customer service and customer experience (CX) predictions in my Forbes.com column. So, here are my Top 10 Predictions for 2021: Customers continue to get smarter. Our customers keep getting smarter about customer service and experience. The word for 2021 will be empathy.
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LoyaltyPlus
JUNE 12, 2022
Hotels must therefore look to strengthening relationships with guests and deliver more tailored services if they are to capitalise on this momentum. when compared with February 2021. There are opportunities to be had by implementing a loyalty programme to establish a direct relationship with guests.
LoyaltyPlus
MAY 11, 2022
Fortunately, operations have resumed with airlines looking for more creative ways of re-engaging with customers. The signs are good as total demand for air travel in January this year compared to the same period in 2021 was up by more than 82%. These can include everything from cargo and airport loyalty to industry travel.
LoyaltyPlus
MARCH 23, 2022
The numbers show that in 2021, a significant global restocking drive saw a 13.1% This cargo loyalty platform will enable the airline to manage the day-to-day accrual and redemption activities. The Member Portal provides self-service account access that gives the loyalty programme members the ability to access real-time retro-credits.
CSM Magazine
OCTOBER 5, 2022
You hire a third-party vendor, such as a business process outsourcing (BPO) company, to handle your service or product orders, requests, and issues. The BPO company should be able to deliver excellent customer satisfaction. By contrast, fewer than 5% of customers are willing to stay even after receiving poor service.
SurveySensum
JULY 4, 2023
As a result, Netflix experienced a significant increase in customer retention and acquisition, driving up their subscription numbers and ultimately boosting profitability. According to a research report by Antenna , the customer churn rate of Netflix was 2.4% This consistency builds trust and familiarity among your customers.
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