C Space

JUNE 15, 2020

The Brand Move Roundup – June 12, 2020. Following the lead of IBM and Amazon , Microsoft has paused selling facial recognition tools and called on US legislators to pass federal regulations on the use of the technology. Brand Move Roundup – June 12, 2020. Brand Move Roundup – June 11, 2020.

Brands 52

Brands Travel Social Media Report 52

Ecrion

SEPTEMBER 3, 2020

It’s 2020 and we are living in the digital age. Social Media. Social media is one of the most important platforms to consider when it comes to designing a digital marketing campaign. Social media is designed for interaction and engagement and businesses can take advantage of this.

Customer Engagement 98

Customer Engagement Engagement Social Media Touchpoint 98

Kustomer

NOVEMBER 4, 2020

Over 80% of companies who prioritize customer experience report an increase in revenue. 2020 brought huge changes to the business world and impacted customer service and operations across the board. Here’s a closer look at how both technologies can automate business functions and boost CX: Chatbots. Data, Data, and More Data.

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

Kitewheel

JULY 2, 2020

Sales of many non-essential items have decreased; in March 2020, retail sales experienced an estimated 8.7% To thrive, retailers must have a successful online store. The online experience for many brands has already had an impact on customer behavior, but COVID-19 has accelerated the need to build better digital retail experiences.

Retail 52

Retail Social Media Consumers Study 52

C3Centricity

NOVEMBER 4, 2020

One of the greatest changes that the current pandemic has prompted, is the increase in the use of technology. From smarter homes to an improved online experience, people have a lot to gain from the situation. AI IS NOT ONE TECHNOLOGY. This is why UX design is vital to satisfying our customers’ demands and needs.

Chatbots 177

Chatbots Self Service Customer Satisfaction CRM 177

C3Centricity

SEPTEMBER 14, 2020

Balance web rooming and showrooming by investing in mutually-beneficial experiences and outcomes on both sides. Explore new technologies to reimagine the in-store/online experience blurring the lines between digital/brick-and-mortar. It is then up to them to compare not only prices but delivery costs and timing.

Retail 194

Retail Trends Apparel Transportation 194

C3Centricity

APRIL 29, 2020

Balance web rooming and showrooming by investing in mutually-beneficial experiences and outcomes on both sides. Explore new technologies to reimagine the in-store/online experience blurring the lines between digital/brick-and-mortar. It is then up to them to compare not only prices but delivery costs and timing.

Retail 177

Retail Apparel Transportation Trends 177