2020 Call Center Contact Center Multi-Channel 
TechSee
DECEMBER 16, 2021
Going into 2022, we’ve got our eye on seven trends that are expected to help call centers deliver service excellence while still keeping a close eye on their bottom line to ensure business continuity in an unstable economic environment. These technologies are paving the way for new possibilities for the future of call centers.
Uniphore
AUGUST 6, 2021
These are some of top contact center pain points driving employee disengagement today. In our webinar, What Your Call Center Agents Rant About on Social Media , we went beyond the annual Voice of the Employee survey to explore how agents really view the contact centers they work in—and why they’re leaving at an alarming rate.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
GlowTouch
MAY 7, 2020
Call Center Representative. We are headquartered in Louisville, KY, with offices in Boston, MA, and Bangalore, India, with another large contact center in Mangalore, India. Manage large amount of inbound calls in a timely manner. Ability to multi-task and stay calm under pressure. November 6, 2020 Read more.
NICE inContact
JANUARY 2, 2020
We’ve just concluded 2020 Planning for Uncertain Times – Practical Tips for Contact Center Leaders, a great webinar series where our speakers discussed the can’t miss investments that you should be making. What I truly enjoyed was the engagement of our audience.
NICE inContact
OCTOBER 18, 2019
Gartner’s Magic Quadrant for Contact Center as a Service, Western Europe, has just been released. Not only that, but we’ve also been evaluated as a Leader in the 2019 Gartner Magic Quadrant for Contact Center as a Service, North America, positioned the highest and furthest overall for its ability to execute and completeness of vision.
CSM Magazine
OCTOBER 11, 2019
More and more businesses are taking the plunge and moving their contact centers from on-premise PBX to cloud phone systems. By 2020, 50% of call centers that don’t use cloud technology will have made the switch to cloud based phone systems. Cloud phone systems allow for multi-channel communication.
TechSee
OCTOBER 9, 2018
trillion in spending — in the United States by 2020. each day and often engage in “tech multi-tasking,” such as setting a date via messaging app while while watching Netflix and tweeting about it. Cloud-based, omni-channel CRM solutions. I love my smartphone: A full 92% of American Millennials own a smartphone.
Expert insights. Personalized for you.
124 
Let's personalize your content