2019 Customer Care Customer Focused Customer Service Training 
ShepHyken
JULY 8, 2019
That’s why you need to know how to improve customer service using social media. My Comment: It’s been a while since I included an article about social customer care (social media customer service) in the Top Five Roundup. 10 Best Things about Customer Contact Week 2019! by Dennis Wakabayashi.
ShepHyken
JULY 22, 2019
(Smart Customer Service) The quickly evolving social media landscape has forced companies to work harder to maintain a positive customer experience, as 83 percent of people have higher digital customer service expectations than they did last year. 14 ways to deliver a great customer experience – and more.
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ShepHyken
AUGUST 5, 2019
Love this line that in today’s digital world… “Your customers will experience less brick and more click.” The future is digital, but to get customers to emotionally connect, it still takes some human interaction. 7 Critical CRM Trends to Keep an Eye on in 2019 by Zachary Totah. Follow on Twitter: @Hyken.
ShepHyken
JANUARY 28, 2019
While an excellent concept for customers, it is also appropriate for the colleagues you work with. Social media customer care best when humans and bots are at play by Tara Jones. Retail Customer Experience) Here are five considerations for a mindfully sound social care strategy. ” Get ready to smile!
ShepHyken
APRIL 1, 2019
A nice article featuring some of the most relevant trends and strategies happening in social customer care. How Customer Service Trends Are Changing in 2019: Highlights from the New State of Service Report by Sarah Patterson. This is a short summary with highlights of some of the most important trends.
ShepHyken
FEBRUARY 18, 2019
Top Technology Trends That Will Reshape The Customer Experience In 2019 by Puru Govind. 3 Customer Loyalty Trends for 2019 by SmarterCX Team. And as retail trends continue to evolve in 2019, so do customer loyalty trends and programs. I’m looking forward to seeing how much better. Follow on Twitter: @Hyken.
ShepHyken
OCTOBER 21, 2019
(Forbes) Here’s the little secret that business leaders don’t like to discuss: many of them aren’t sold on the idea that a great customer experience actually pays off. My Comment: I’m always intrigued when I see the stats about how customer-focused companies outperform those that aren’t. Follow on Twitter: @Hyken.
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