Guest Post: Is Your Customer Journey Aligned with Brand Expectations? If Not, It Could Be Costing You Sales
ShepHyken
DECEMBER 9, 2022
One way to align these two things is by providing omnichannel engagement or employing a contact center CRM. . What is a contact center CRM? . A contact center CRM is a customer relationship management system that’s designed specifically for contact centers. Some of the benefits of using a contact center CRM include: .
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