AWS Machine Learning
MARCH 31, 2023
Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. Also, the introduction of federal REAL ID requirements in 2019 resulted in increased call volumes from drivers with questions.
TechSee
OCTOBER 31, 2018
billion connected devices will be in use worldwide by 2020, more and more CSPs are jumping on the bandwagon, recognizing the value of artificial intelligence applications in the telecommunications industry. The post 4 AI Trends that will Transform the Telecom Industry in 2019 appeared first on Techsee.
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Cyara
JULY 9, 2019
Joe is the Global Lead, Partners, Amazon Connect, AWS. Cloud contact centers, particularly Amazon Connect, provide businesses with a service that incorporates and embraces all of these characteristics. I recently asked CX experts for their view on cloud migrations. What are the drivers of migrating contact centers to the cloud?”.
ShepHyken
JANUARY 18, 2019
It’s that time of year again. Time to start planning for your 2019 customer experience initiatives. Customer Experience will be the primary focus for successful operations in 2019 but is that “unwavering commitment to better CX” controlled by smaller metrics that don’t have a big effect on the experience as a whole?
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This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019. A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era.
TechSee
APRIL 2, 2019
The explosion in connected devices and the prevalence of online shopping mean that millions of products are now shipped daily, With online commerce projected to pass the $3 trillion mark in 2019. Today’s contact centers face a daunting challenge. However, most of these innovations revolve around language. Object Recognition.
TechSee
MARCH 12, 2019
Visual support – where service is provided over a live video connection – has proven to be an effective method of driving high customer satisfaction ratings and building customer loyalty through personalized service. Benefits to agent productivity.
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