article thumbnail

5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics. Verto Analytics offers market research and cross-platform measurement services that give brands, publishers, and researchers a multi-dimensional view of the digital consumer.

Trends 84
article thumbnail

5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics. Verto Analytics offers market research and cross-platform measurement services that give brands, publishers, and researchers a multi-dimensional view of the digital consumer.

Trends 84
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Retail Innovation Trends That Reshaped 2019

Oracle

Today, the customer experience isn’t bound to any one physical or digital space, as 73% of consumers use multiple channels to shop , according to a Harvard Business Review study of 46,000 shoppers. UPS has launched drones from the roof of its delivery trucks to set itself up to compete in the future with ecommerce giants like Amazon.

Retail 74
article thumbnail

Why Hybrid Cloud Is the Answer for Retailers

datastax

Retail may not be the first thing that comes to mind when you think about technological innovation, but think about how much eCommerce has transformed the way we buy things just over the last five years, much of it thanks to the use of powerful databases. . trillion by 2021. . trillion by 2021. . The Benefits of Hybrid Cloud for Retailers.

Retail 66
article thumbnail

How Small Teams Are Relishing the Benefits of Live Chat

Kayako

Adding a new channel to your business is meant to create value, not stress. It’s a customer-centric channel that shows you’re willing to help when asked. Targeting customers is really easy in 2018. If you run a small team, you may worry that adding live chat leads customers to ask for more help than you can deliver.

e-support 123
article thumbnail

What to Expect From Magento 2.3

iCiDIGITAL

Earlier this year at Imagine 2018, Magento announced the upcoming release of Magento 2.3. When the admin panel is more secure, the whole ecommerce site is more secure. Multi-Source Inventory (MSI). The Sales & Ad channels will release Q1 of 2019 and 2.3.1 Written by Shannon Kenneally, Blue Acorn Content Writer.

article thumbnail

What To Expect From Omnichannel Ecommerce in 2022

Magellan Solutions

Instead, it just diverted and dispersed much of that activity across different channels. Ecommerce became table stakes. Social channels leveraged a captive audience to deploy new commerce features. Sales channels. Advertising channels. Omnichannel retailing refers to transacting across multiple channels.