2018 Customer Experience Management Measurement Touchpoint 
Comm100
DECEMBER 1, 2017
2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. For many organizations, a huge part of this new year task is setting contact center priorities — priorities that can have a colossal impact on the customer experience.
Lumoa
NOVEMBER 7, 2022
. #2 Companies are using CX to create a competitive advantage Customers have more options than ever before. In 2018, two-thirds of companies were competing solely on CX and that number is only expected to grow. By the time the survey has been sent out, responded to, and analyzed, customers have already moved on to the next big thing.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CloudCherry
MARCH 19, 2019
“Firms will continue to regard CX as a collection of continuous improvement projects until they see an irrefutable, directly attributable connection to returns.” – Forrester, Hardwire Customer Experience 2018. This is the challenge that every CX leader needs to overcome. Does it actually move the needle?
ijgolding
AUGUST 12, 2018
Adopting a globally unique, science-based and methodical approach, we are measuring, impacting and sustaining happiness for the whole city.” A customer NEED is something that is very important (rather than just desirable) and that is a necessity or a basic requirement – an airline getting you to your chosen destination on time, for example.
Eptica
JUNE 27, 2018
Date: Wednesday, June 27, 2018 Author: Olivier Njamfa - CEO & Co-Founder What does CX actually mean? Published on: June 27, 2018. Author: Olivier Njamfa - CEO & Co-Founder Everyone talks about the importance of the customer experience – from CEOs downwards. Fail to move forward and you’ll slip back.
Lumoa
OCTOBER 31, 2018
More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. In 2018, all brands across all industries are going to have to work hard to restore trust with the everyday consumer.
Hero Digital
JANUARY 16, 2019
Many healthcare companies are lagging behind on the urgent need for customer experience management in their organizations. A study from PwC shows that just 49% of consumers say that the healthcare customer experience is satisfactory. Mine Data and Conduct Voice of the Customer (VoC) Research.
Expert insights. Personalized for you.
105 
Let's personalize your content