ChurnZero

SEPTEMBER 14, 2018

Check out our top ten Customer Success takeaways from INBOUND 2018. Jonathan Hsu (@jhsu98) September 5, 2018. Sarah Goodall (@SarahGoodall) September 5, 2018. Thomas Buddendick (@T_Buddendick) September 5, 2018. Jessika Phillips #RelationshipMarketing (@jessikaphillips) September 5, 2018. 5x as likely to forgive.

Customer Success 66

Customer Success Customer Retention Conference B2B 66

Hero Digital

DECEMBER 11, 2018

Especially in industries where your customers are especially vulnerable – think healthcare, financial services, insurance – your customer experience strategy should be based on reassurance. In 2019, we predict that more brands will invest in emotional marketing, brand resonance, and feelings-driven engagement goals. .

Omni-Channel 42

Omni-Channel Connections Brands Healthcare 42

Stella Connect

SEPTEMBER 22, 2017

How to Achieve Excellence in Travel Customer Service in 2018. If the past is any indication, Q1 2018 will kick off a record-setting year. Common to all three brands, from both a cultural and business standpoint, is a heartfelt investment in the people they employ and the people they serve. The experience economy is booming.

Travel 40

Travel Customer Service Contact Center Self Service 40

Eptica

APRIL 25, 2018

Date: Wednesday, April 25, 2018 4 ways to transform your CX maturity levels. Published on: April 25, 2018. Author: Olivier Njamfa Brands understand that consumer expectations are continually rising. Purposeful Leadership: Operate consistently with a clear set of values.

Customer Connectedness 49

Customer Connectedness Self Service Brand Values Financial 49

BirdEye

OCTOBER 6, 2023

Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty. Partnerships and investment deals can fall if stakeholders question a company’s financial stability or delivery ability.

Strategy 59

Strategy Social Media Airlines Software 59

ChurnZero

SEPTEMBER 7, 2018

As we’ve mentioned before – Customer Success Manager is the third most promising job for 2018 according to LinkedIn. Tuesday, September 25, 2018. NPS Benchmark for 2018: How do you compare? – The 2018 NPS benchmark results are in. To see a real-life example, check out our very own job opening for a CSM.

Customer Success 45

Customer Success Management NPS Tips 45

ijgolding

MARCH 20, 2018

Then I began focussing more on the experience aspects of customer management and change: how do you translate your brand values into practice, how do you design the right value propositions marrying/matching product values to customer needs? A role in customer experience sounds sexy but it’s hard work to prove value.

Customer Journeys 152

Customer Journeys Culture Customer Centricity Contact Center 152