2017 Feedback Management Poor Customer Service 
Vonage
FEBRUARY 23, 2017
Half of consumers move on after poor customer service. In NewVoiceMedia’s whitepaper, Serial Switchers Strike Again , we learned that 49 percent of consumers switch companies after receiving service that does not meet their expectations. Poor customer service costs business billions annually.
Retently
JULY 28, 2023
But taking customer experience lightly can be dangerous too. Some studies suggest that poor customer service costs businesses up to $62 million per year. trillion annually when their customers leave – and that’s only in the US. Others are less “optimistic,” saying that companies stand to lose up to $1.6
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Playvox
APRIL 4, 2023
They’re protecting and building your company’s brand — no matter what they have to deal with from customers. Just like agents are protecting your company, contact center leaders and managers need to protect them and their mental health. A big contributor to this burnout and the resulting avoidance is customer behavior.
Wootric CX Blog
JUNE 19, 2019
Did you know that 84 percent of people used an AI-enhanced product in 2017–most without even knowing it? AI and Customer Experience. Customers’ preferences are changing and they are more comfortable using message-based communications today, making it difficult for businesses to engage with them effectively.
Second to None
OCTOBER 23, 2018
In 2017, 954 pizza chain establishments opened in North America in addition to the already saturated market.[1] Ultimately, pizza brands must be willing to collect, listen and respond to customer feedback to find success in the modern marketplace. 1,2,3,4 [link].
Helen Dewdney
JUNE 24, 2019
4) If you receive service over and above good do you give feedback? We all have experience of poor customer service that can put us off. I managed to get him about £100 back but it took an hour and a half on the phone, speaking to 4 different people across two continents. Yes, I try to.
Helen Dewdney
SEPTEMBER 4, 2018
It was a post about poor customer service and entitled Tesco – Phillip Clarke is no Sir Terry Leahy. But Helen had also asked on social media for people’s comments and gave this feedback too. Some of the feedback included a particular case about the way teenagers were treated in a specific Tesco store.
Expert insights. Personalized for you.
218 
Let's personalize your content