Alida

DECEMBER 22, 2016

We’ve collected 10 of the most insightful predictions that we believe will define not just 2017, but also the years ahead. Consumers have less faith in brands than ever before. Forrester Research is predicting more espionage, ransomware and privacy breaches in 2017. The enterprise guide to customer intelligence [e-book].

Trends 0

Trends Social Media Advertising e-support 0

delighted

SEPTEMBER 8, 2021

We sat down with Michael Bair, SVP of Customer Experience at FIGS to learn how his career learnings helped him build a flourishing CX program at the leading direct-to-consumer healthcare apparel and lifestyle brand for healthcare professionals. There’s a lot of talk about the ROI of customer experience.

Customer Experience 93

Customer Experience Net Promoter Score Healthcare Apparel 93

CSM Magazine

OCTOBER 27, 2022

Today’s consumers expect customer service to be faster and more efficient and contactless payment methods have become the norm. According to UK Finance, cash use has been declining by around 15% each year since 2017, with 2020 representing an acceleration of this decline. Cash is no longer King.

Self Service 52

Self Service Return on Investment e-support System 52

ProProfs Chat

NOVEMBER 29, 2019

This is exactly what customers expect from a brand when they approach them for support. The growing expectations are inclusive of: 24*7 support. While some feel hesitant about adopting a new support strategy, others tend to prefer it on their website for the following reasons. Live Chat VS Phone Support Statistics.

Wait Times 90

Wait Times e-support Comparison Hospitality 90

BirdEye

NOVEMBER 20, 2023

ReferralCandy Tailored for e-commerce businesses, ReferralCandy automates the referral process for online stores by smoothly integrating with all the major platforms. It offers customizable campaigns, real-time tracking, and powerful analytics, helping businesses to identify key influencers and track ROI.

Software 62

Software Marketing Multi-Channel e-support 62

ProProfs Chat

MAY 6, 2020

Customer Experience ROI Statistics. Takeaway: To train your customer support reps, upgrade your services at the contact center, or even overhaul the complete support process. Service insight and knowledge are also key to a good experience according to 62% of consumers. (Source: American Express ) Tweet this.

Customer Experience 66

Customer Experience Social Media e-support Comparison 66

Alida

SEPTEMBER 22, 2016

Customers, especially Millennials , expect transparency and honesty—and they support companies they perceive to be truthful and real. Start by clearly defining what your company stands for, developing an understanding of how customers engage with your brand and prioritizing lasting emotional connections with consumers.

Innovation 100

Innovation Marketing Social Media Healthcare 100