Experience Matters
JANUARY 9, 2017
We just published a Temkin Group report, Lessons in CX Excellence, 2017. The report provides insights from eight finalists in the Temkin Group’s 2016 CX Excellence Awards. The report, which has 62 pages of content, includes an appendix with the finalists’ nomination forms.
Experience Matters
JANUARY 9, 2017
We just published a Temkin Group report, Lessons in CX Excellence, 2017. The report provides insights from eight finalists in the Temkin Group’s 2016 CX Excellence Awards. The report, which has 62 pages of content, includes an appendix with the finalists’ nomination forms.
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SuiteCX
FEBRUARY 7, 2017
Develop new products and services, new business models and pricing to help you maximize the value of your assets and your customer relationships. Reduce your costs on things that customers don’t value. Measure and test –reinforce the value of testing and failing. Step 2 – Deliver on the brand promise. Conclusion.
SuiteCX
FEBRUARY 7, 2017
Develop new products and services, new business models and pricing to help you maximize the value of your assets and your customer relationships. Reduce your costs on things that customers don’t value. Measure and test –reinforce the value of testing and failing. Step 2 – Deliver on the brand promise. Conclusion.
Experience Matters
JANUARY 8, 2018
The report provides insights from six winners in the Temkin Group’s 2017 CX Excellence Awards. The report, which has more than 70 pages of content, includes an appendix with the finalists’ nomination forms. This report has rich insights about both B2B and B2C customer experience.
Beyond Philosophy
DECEMBER 20, 2017
There is an amply proven, powerful linkage between employee commitment to the company, the brand value proposition, and the customer and their employers’ actual business (financial) and marketplace outcomes, particularly where CX is concerned. You Also Might Like… 2017 the Year of Undelivered Promise.
Stella Connect
JANUARY 30, 2017
Last month, at the National Retail Federation’s Big Show 2017 , we partnered with lululemon’s Guest Education Centre director Dave Pitsch to present “Lessons Learned from 2016 Holiday Shopping.”. While this top-down approach is standard practice for many brands today, it may not be for long.
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