Talkdesk

JULY 26, 2017

They will be showcasing solutions that offer hands-on reporting, voice analytics, and real-time insights. Ytica : Ytica is the out-of-the-box reporting and analytics that seamlessly integrates with Talkdesk and works from day one. Date: August 2nd, 2017. App Dash: 5 apps. 6 minute live demos. You decide. Can’t make it?

Contact Center 40

Contact Center Call Center Healthcare Analytics 40

Verint

AUGUST 1, 2017

Verint Summer School 2017. Verint experts will present 15 English and Dutch interactive webinars throughout August on effective ways to enhance interactions with customers. CXPA Webinar: Five Secrets of Journey Analytics Everyone Must Know. August 1-24; Webinar Series. August 22; Webinar.

Customer Experience 25

Customer Experience ROI Analytics Employee Engagement 25

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

SurveySparrow

JULY 21, 2021

Ranked #1 survey software by softwareworld.co , SurveySparrow has flown a long way since 2017 – from a survey tool to a conversational platform that delivers end-to-end experience solutions. There’s no in-built analytics or reporting feature. In-built analytics. Wufoo by SurveyMonkey. LimeSurvey. 6: Google Forms.

e-support 52

e-support Social Media Survey NPS 52

Verint

SEPTEMBER 21, 2017

greater year-over-year growth in annual company revenue, and enjoyed an 88 percent customer retention rate vs. 43 percent for all others surveyed. 1 and 2 The Business Value of a Next-Generation Back Office Organization , Aberdeen Group, June 2017. To learn more, listen to the on-demand webinar.

Customer Centricity 37

Customer Centricity Insurance Groups Contact Center 37

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. Long-term actions are based on the analytics results of the customer feedback.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. Long-term actions are based on the analytics results of the customer feedback.

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

Verint

SEPTEMBER 7, 2017

How do we ensure the best possible experience for our customers? This blog originally ran on Customer Think on June 2, 2017. Details are important, but the CX team can help keep the focus on the big picture, too.

Conference 25

Conference Customer Journeys Employee Engagement Effort Score 25

ClearAction

OCTOBER 25, 2018

“Customer behavior, emotions, actions, input and feedback are used to define marketing mixes without regard for traditional organizational ‘sacred cows’. Don’t leap to the conclusion that Marketing’s use of journey mapping, lifetime value and life cycle management make them the natural owner of Customer Experience Management.

Customer Centricity 59

Customer Centricity Marketing Customer Journeys Study 59

ClearAction

OCTOBER 1, 2018

A loud warning siren can be heard in study after study showing customers’ and managers’ perceptions to be static over time and lower than desired overall. For example, the 2017 and 2018 Forrester Customer Experience Index TM reveals no companies exceeding 72 on a 100-point scale and very little change in any industry.

Customer Experience 63

Customer Experience Effort Score ROI Study 63

Thematic

NOVEMBER 13, 2018

We have more data than ever before, but drawing insights from that data to actually understand your customers “voice” is extremely difficult. What is Voice of Customer (VOC)? Indirect feedback: When customers talk about the company but not necessarily to it. Use text analytics software to find hidden insights.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101