A Primer on the 3 Most Important CX Metrics – NPS, CSAT and CES
Wootric CX Blog
NOVEMBER 4, 2020
As competition and buyer empowerment compounds, Customer Experience, or “CX”, is proving to be the only truly durable competitive advantage. Together, these can give you insight into where you stand and how to improve your CX: Net Promoter Score ( NPS ). Customer Effort Score ( CES ). Passives score 7 or 8.
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