Comm100

NOVEMBER 29, 2021

The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never experienced. Organizations relying on call center support were forced to transition to digital channels during lockdowns.

Trends 221

Trends Customer Service Chatbots Omni-Channel 221

Comm100

NOVEMBER 29, 2021

The customer service landscape is forever changing as technologies and consumer expectations develop, but 2021 has seen a shift of proportions that we have arguably never experienced. Organizations relying on call center support were forced to transition to digital channels during lockdowns.

Trends 163

Trends Customer Service Chatbots Omni-Channel 163

Kustomer

JUNE 27, 2022

A new era in customer service has arrived. The transformed landscape requires engagement like never previously seen, and customer service software is here to help. Not one single survey has ever indicated that customers wouldn’t pay more for great service, according to Forbes.

Software 98

Software Tools Customer Service Self Service 98

Magellan Solutions

FEBRUARY 2, 2022

When businesses discuss outsourcing initiatives, it always comes down to markets specializing in BPO services like the Philippines. However, India started losing ground to the Philippines when fraudulent activities of Indian call centers were exposed in 2016. A Brief History of the Call Center Industry in the Philippines.

Call Center 75

Call Center Industry Contact Center Government 75

NobelBiz

APRIL 25, 2023

The call center industry is notorious for its high operating costs, making it imperative for businesses to find innovative ways to cut expenses while maintaining or improving the service quality. This comprehensive guide will explore the top 12 call center cost-reduction strategies to help unlock your business’s full potential.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52

Magellan Solutions

JULY 14, 2021

These are what local call center companies in the Philippines look for in candidates. One example is in local call center companies in the Philippines. Another is customer service skills. Basic call centre services are responsible for 50-60% of customer contact operations. through 2022.

Call Center 52

Call Center Comparison Roadmap Healthcare 52

Magellan Solutions

MARCH 1, 2018

percent recorded in 2016. The growth of the sector also expects an annual slowdown until 2022 due to security risks in the country and the larger scale, slow-moving industry growth globally. Aside from call center jobs, other BPO specializations that are in-demand this 2018 include finance, accounting, and information technology.

Industry 63

Industry Call Center Competitive Advantage Customer Service Representative 63