2015 Customer Relationship Management Management Social Media 
Eptica
JANUARY 6, 2016
Date: Wednesday, January 6, 2016 What were the key customer experience topics in 2015? Author: Olivier Njamfa As we enter 2016, I’m already seeing plenty of predictions about what the year will bring for the customer experience and customer service markets. Published on: January 06, 2016. Read the full post here.
Experience Investigators by 360Connext
NOVEMBER 20, 2014
Annie has been specializing in the field of Customer Experience Management for over ten years, but has dabbled in lots of different parts of business. She has spoken at several conferences over the years on B2B and B2C social strategies and online reputation management.
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Win the Customer
APRIL 6, 2017
Customer relationship management software has become an essential sales tool for businesses. percent from 2014 to 2015, from $23.4 Contact Management. The ability to manage contacts is one of the most fundamental features of CRM tools. Social Integration. Opportunity and Lead Management.
Eptica
DECEMBER 1, 2015
Date: Wednesday, December 2, 2015 The importance of customer service to midsize businesses. Published on: December 02, 2015. Given these challenges, how are they coping with becoming more customer centric? There should be agent tools and customer tools, designed on a common platform.
Comm100
MARCH 8, 2017
By connecting on Twitter with the experts listed below, you will ensure that you’re getting your daily dose of tools, tips, and advice on customer service from the experts who have been there, done that, and have plenty to say on the matter. His areas of expertise include customer experience, marketing, social media, and the Cloud.
Clicktools
AUGUST 16, 2017
In fact, I’d venture to say anyone who earned a marketing degree before 2015 has experienced a pretty sharp learning curve in the past few years, using new technologies like the Internet of Things (IoT) and artificial intelligence (AI) to map what used to be a fairly short customer journey. Oh, and of course, higher sales.
Fox Metrics
FEBRUARY 10, 2019
Social Media Marketing : The rise in social media popularity has made it a somewhat great channel for brands to market their products and services, gain desired visibility and rightly generate leads. In 2015, Google turned down about 780 million ads due to policy violation.
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