Customer Bliss

MAY 31, 2018

Now, as a CX leader at Linde Group Italy, he has the support he needs to lead and implement a CX transformation, per the company’s new focus. Get a Real-Time View of Customer Chats and E-mails. Antonio’s previous experience showed him that companies in B2B tech fields don’t often think about CX. About Antonio Sustas.

B2B 107

B2B Industry Leadership Conference 107

Experience Investigators by 360Connext

JANUARY 30, 2015

Mariano’s leadership clearly understands the experience for the customer goes way beyond putting the lid on the soup. Leadership at this particular store saw it as important, and I’m betting it’s a consistent experience at other stores, too. Consider what this means. Workers are trained, clearly, on how to do this.

Customer Service 110

Customer Service e-support Social Media Leadership 110

Customer Guru

MARCH 7, 2018

In an endeavor to do so, we have collated the stories of women CX and business leaders across the globe and across industries – right from finance to e-commerce, and IT to fashion. ” Carla Haines – Director of Sales Support Operations, Customer Experience, and Marketing, Colt Data Centre Services.

Fashion 113

Fashion Customer Centricity e-support Leadership 113

Qualtrics

OCTOBER 11, 2019

1 This may be a direct report trusting in their manager to provide them with support on a highly visible stretch project or senior leader trusting in an R&D team to deliver product enhancements in time for launch. As trust begins to grow, stronger relationships are also cultivated with the support of open and honest communication.

Culture 26

Culture Communication Multi-Channel Feedback 26

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Thought leaders come in all shapes and sizes. Bill Quiseng. Bruce Temkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Thought leaders come in all shapes and sizes. Bill Quiseng. Bruce Temkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SuiteCX

JANUARY 19, 2015

©2014 suitecx – ConfidenDal Client Mailing costs were skyrocke2ng, and manual processes made campaign planning difficult and inefficient Diagnos2c across four lines of business; shared services team built around 19 CX ini2a2ves Automated 30% of manual processes; reduced employee over2me; increased program effec2veness 1.

Customer Journeys 100

Customer Journeys CRM Leadership Customer Centricity 100