2014 Customer Care How To Social Media 
Win the Customer
DECEMBER 25, 2019
. “Social care” isn’t anything new, but providing effective multi-channel customer service that includes social care can be pose significant challenges for organizations big and small. Social service organizations see a 5.6% YoY increase in customer retention.
Experience Investigators by 360Connext
OCTOBER 1, 2014
Email is one of the few fertile grounds you have left for building customer relationships. It’s a small window of time to allow your words to captivate them without the distractions of social media noise or the 10 tabs they have open in their browser. Added by Anne Reuss on Jan 31, 2014.
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Experience Investigators by 360Connext
OCTOBER 31, 2014
You’re showing them you know how to improve the situation and you’re ready to pass along the gift of knowledge. 1) Social Triggers. 2) The Daily Muse. = e.width){e.setAttribute("data-vertical", "true")}})(this);'' onerror=''(function(e){e.setAttribute("src", "https://media-cdn.list.ly/missing-image.png");})(this);''
ShepHyken
NOVEMBER 15, 2016
Matt Wilbanks on How to Provide. Better Social Media Customer Care. Shep speaks with Matt Wilbanks, CEO and co-founder of HelpSocial, about providing a better social customer care experience. HelpSocial is the number one integration platform for customer care and social media.
Experience Investigators by 360Connext
JANUARY 30, 2015
Workers are trained, clearly, on how to do this. Mariano’s leadership clearly understands the experience for the customer goes way beyond putting the lid on the soup. = e.width){e.setAttribute("data-vertical", "true")}})(this);'' onerror=''(function(e){e.setAttribute("src", "https://media-cdn.list.ly/missing-image.png");})(this);''
Customers That Stick
DECEMBER 15, 2014
Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. VOLUME 37: November 2014. Thoughts on the Customer: The Sympathetic Holiday Shopper. Would Your Customers Work for Your Company? – Well, would they? Someone Was Listening.
Experience Investigators by 360Connext
APRIL 30, 2015
Added by Anne Reuss on Jan 31, 2014. Griled Cheese Joint Delivers on Customer Centric Services with a QR Code. The Melt, a grilled cheese joint chain, came up with an innovative way to leverage the usually banal QR code to deliver a customer centric service! Added by Anne Reuss on Feb 28, 2014.
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