Oracle

AUGUST 14, 2019

That’s why, in 2014, JetBlue created an automated check-in process as a pilot program, using IoT sensors. Picking up where JetBlue left off , Lufthansa is piloting its own automated check-in service as of 2018. New CX capabilities have the potential to give airlines a competitive advantage. Smart device integration.

Travel 45

Travel Airlines Competitive Advantage Innovation 45

Alliance by IFS

OCTOBER 8, 2019

IFS’s recognition in Field Service Management has been validated by global research firms like Gartner, who has consistently placed IFS in the Leader Quadrant of its Magic Quadrant for Field Service Management Software since 2014. H1 2019 vs. H1 2018. The transaction is expected to close in Q4 2019. * Follow us on Twitter: @ifs.

Leadership 93

Leadership Financial Telecommunications Software 93

CSM Magazine

NOVEMBER 7, 2018

With that being said, it’s not too late to offer Live Customer Engagement for a competitive advantage this season. billion Internet users in the world as of June 2018, and millions of Ecommerce sites, there’s no shortage of choice for online shoppers. Take cameras for example.

Engagement 40

Engagement Ecommerce Retail Competitive Advantage 40

ProProfs Chat

JANUARY 30, 2020

Consumers’ trust in retailers and manufacturers has declined by more than half since 2014. and will increase to 47.3% – this was estimated for 2018! 62% of retailers report that the use of information (including big data) and analytics is creating a competitive advantage for their organizations. In 2018, 46.5

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

Storyminers

JULY 6, 2020

After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Temkin Group was acquired by Qualtrics in October, 2018.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Temkin Group was acquired by Qualtrics in October, 2018.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Oracle

MAY 7, 2018

Since 2014, Google has included HTTPS (sites with a security certificate) as a ranking signal and has recently started marking sites without HTTPS as “Not Secure” in search pages. In 2018, site security is not only an SEO necessity – it is also a competitive advantage for online retailers.

Ecommerce 53

Ecommerce Video Competitive Advantage User Experience 53