Lithium

AUGUST 2, 2018

We are pleased to announce our esteemed panel of 2018 Lithy Award Judges: Joe Cothrel, Former Chief Community Officer @ Lithium Technologies- In his 20-year career, Joe has arguably touched more customer-facing online social efforts than anyone in the world. And for additional resources on the 2018 Lithys: Check out last year's winners.

Meeting 40

Meeting Social Media B2C Conference 40

Lithium

AUGUST 2, 2018

We are pleased to announce our esteemed panel of 2018 Lithy Award Judges: Joe Cothrel, Former Chief Community Officer @ Lithium Technologies- In his 20-year career, Joe has arguably touched more customer-facing online social efforts than anyone in the world. And for additional resources on the 2018 Lithys: Check out last year's winners.

Meeting 40

Meeting Social Media B2C Conference 40

Lithium

AUGUST 2, 2018

We are pleased to announce our esteemed panel of 2018 Lithy Award Judges: Joe Cothrel, Former Chief Community Officer @ Lithium Technologies- In his 20-year career, Joe has arguably touched more customer-facing online social efforts than anyone in the world. And for additional resources on the 2018 Lithys: Check out last year's winners.

Meeting 40

Meeting Social Media B2C Conference 40

Lithium

AUGUST 2, 2018

We are pleased to announce our esteemed panel of 2018 Lithy Award Judges: Joe Cothrel, Former Chief Community Officer @ Lithium Technologies- In his 20-year career, Joe has arguably touched more customer-facing online social efforts than anyone in the world. And for additional resources on the 2018 Lithys: Check out last year's winners.

Meeting 40

Meeting Social Media B2C Conference 40

AskNicely

SEPTEMBER 24, 2018

Founded in 2014, AskNicely helps thousands of forward-thinking companies like Reddit, Xero, and Jetstar transform customer experiences. Customer Feedback Software Leader Renews Title as the Industry’s Most Popular Solution, Receives Top Score in 4 Criteria. Portland, Ore., About AskNicely.

Net Promoter Score 150

Net Promoter Score Software Report Feedback 150

CX University

APRIL 12, 2018

March 15, 2018. CX University’s Mohamed Latib and his band of CX experts will be traveling the globe to provide CX Leadership Training workshops during the summer 2018 season. Previous Briefs: Brief 15 March 2018 Brief 15 Feb 2018 Brief 15 Jan 2018. The CXU Student Brief. Professional Development Corner.

Course 40

Course Travel Customer Satisfaction Study 40

BirdEye

FEBRUARY 15, 2024

From 2014 to 2018, there was a noticeable decrease in the length of reviews. After 2018, the average review length has found a steady range between 213 and 249 characters. Here’s a snapshot of the trends: Reviews with comments saw a yearly increase of 5.95% in 2023.

Automotive 111

Automotive Healthcare Hospitality Retail 111

Beyond Philosophy

JULY 19, 2018

In 2014, an essay in the Journal of the Royal Society of Medicine showed that while 62% of citizen’s in the UK said they were willing to donate organs, only 31% were on the actual registry. 2014): 56–60. 26 April 2018. < 26 April 2018. < 24 April 2018. < 27 April 2018. < Sunstein, Cass R.

Policies 199

Policies Customer Centricity Government Video 199

LiveChat

JANUARY 3, 2019

So, as the December 2018 is coming to an end, it’s time to sum up a bit all the highlights of 2018. In 2014, when Olga and I were hired as LiveChat content writers, LiveChat blog was gaining 100k unique views yearly. The post 12 Killer Posts We Published in 2018 on LiveChat Blog appeared first on LiveChat.

Case Study 59

Case Study Chatbots Study Tips 59

Brandwatch CX

MARCH 7, 2023

Social media statistics For context, as of April 2018, total worldwide population is 7.6 billion views YouTube sees around 1,148bn mobile video views per day In 2014, the most searched term was music. For marketers, knowing the statistics behind the social networks can inform strategy and spend, allowing focused targeting of users.

Social Media 98

Social Media Video Advertising Marketing 98

Comm100

JULY 23, 2019

In 2014 we launched our MaximumOn service – a failover system that ensures that our live chat cloud solution would never go offline. Originally offered only to our Enterprise customers, this service was extended to our entire cloud customer base in September 2018. We were one of the first live chat vendors to do this.

Communication 114

Communication Social Media Chatbots Customer Centricity 114

Customer Bliss

OCTOBER 10, 2017

Maury has phased out the work this way: 2012-2014: Closing the necessary gaps. 2014-2016: The initial roll out of services and experiences. 2016-2018: Excellence around execution. Maury says it best: “I like the word stewardship more than ownership.” ” The Deliberate Timeline Of Improvement.

Customer Experience 154

Customer Experience Banking Hospitality Leadership 154

Clarivate

NOVEMBER 1, 2021

From 2010-2014 he was a senior scientific advisor at Elsevier, Amsterdam, the Netherlands, where he worked with Gali Halevi, current Director at the Institute for Scientific Information. Thelwall) in 2018. Glänzel, U. Schmoch and M. Henk will always be remembered for his collaborative nature.

Handbook 105

Handbook Conference Study Travel 105

Beyond Philosophy

MAY 18, 2018

12 May 2018. 15 May 2018. < 6 May 2018. 15 May 2018. < It’s Easy to Laugh at a Fake Horse Head Glued to the Front of a car…” hackernoon.com 11 January 2018. 15 May 2018. < 15 May 2018. < “Barnes & Noble: why it could soon be the bookshop’s final chapter.” www.the guardian.com.

Transportation 118

Transportation Retail Consulting Policies 118

ijgolding

DECEMBER 1, 2017

In 2018, Ian Golding (that’s me), will officially become the author of a book. I published my first book – Foundations for Customer Centricity – in 2014. Sometime in 2018! My book will be published early in 2018 – I will be revealing the name of the book before Christmas 2017, so look out for it!

Insurance 148

Insurance Customer Centricity Customers Travel 148

Brandwatch CX

JANUARY 4, 2019

In 2014, the most searched term was music. As of October 2014, YouTube has paid out $2 billion to rights holders since 2007. In 2014, four of the top 10 videos were adverts. In 2018, the 95% of the most watched videos were music videos. It currently has over 1bn views. The second was Minecraft. minutes.

Video 104

Video Comparison Brands Marketing 104

inSided

FEBRUARY 24, 2021

It’s the year 2018. This will be the third time since they launched the project in 2014. Gainsight has decided to find a new community vendor. Yes, you read that right, it’s Gainsight’s third attempt at getting community right. The pressure is on to deliver. But not just for their own sake, for the sake of their customers, too.

Case Study 52

Case Study Feedback Study B2B 52

Helen Dewdney

FEBRUARY 28, 2020

. % rise on previous year. Full details of all price rises can be found on the Royal Mail website. ].

Policies 73

Policies Leadership Report Course 73

Maru Group

NOVEMBER 28, 2018

Now, however, retailers are extending the period when deals and offers are available to help manage demand and avoid headline website failures witnessed in November 2014. Key learnings from Black Friday 2018. The post Black Friday 2018 results; customers move online to seek the best deals but at what cost to experience and loyalty?

Loyalty 45

Loyalty Retail Customer Experience Analysis 45

Vonage

JANUARY 30, 2019

Nine out of the ten topics mentioned in our inaugural 2014 version have become mainstream. The final prediction for 2018 is that contact centres will start to embrace emotion management as a leadership discipline. So, here’s hoping that form still runs true for this latest iteration. AI & Contact Centres.

Omni-Channel 228

Omni-Channel Self Service Innovation Technology 228

Helen Dewdney

APRIL 9, 2019

A Guide to The Consumer Protection from Unfair Trading Regulations 2008 (amended 2014) covers your rights regarding unfair contracts and mis-selling. The Minimalist Guide to Complain your consumer rights, ATOL and ABTA and for packages booked before o1 July 2018. Utilities.

Travel 55

Travel Consumers Tips How To 55

Maru Group

NOVEMBER 28, 2018

Now, however, retailers are extending the period when deals and offers are available to help manage demand and avoid headline website failures witnessed in November 2014. Key learnings from Black Friday 2018. The post Black Friday 2018 results; customers move online to seek the best deals but at what cost to experience and loyalty?

Loyalty 40

Loyalty Retail Customer Experience Analysis 40

Method:CRM

OCTOBER 29, 2018

When: November 6, 2018 at 1:00 pm PT. She was named a Top 10 ProAdvisor for Leading QuickBooks Online Practice in 2014 and Redmond Accounting Inc was named a Top 20 Firm of the Future in 2015. She was named the Top QuickBooks Online ProAdvisor in 2017 and Top 100 ProAdvisor from 2014 – 2018 by Insightful Accountant.

Connections 40

Connections Consulting CRM Conference 40

ReviewTrackers

DECEMBER 10, 2019

In 2018, online reviews influenced 66.3 Institute for Healthcare Policy, 2014 ). Institute for Healthcare Policy, 2014 ). American Osteopathic Association, 2014 ). American Osteopathic Association, 2014 ). Healthcare Review Site Statistics. Digital Assent, 2013 ). Digital Assent, 2013 ). Vitals, 2013 ).

Healthcare 132

Healthcare Hospitality Insurance Comparison 132

GetFeedback

JUNE 3, 2019

Between 2014 and 2018 the average office worker received about 90 emails a day —and that’s just to their work inbox. If you make your customer feel like you’re speaking directly to them and their motivations, they will be much more likely to take the survey to completion. Create an enticing subject line.

Survey 186

Survey Customer Service Engagement Customers 186

Bob Hayes

MARCH 8, 2021

Using data from 2018 and 2019, the US Census Bureau estimates that, for every dollar that men earn, women earn 81.6 In 2014, Gallup found that more gender diverse business units outperform their less gender diverse counterparts with respect to revenue and net profits. Annual Salaries of Data Professionals from the US.

Data 145

Data Analytics Analysis Survey 145

ReviewTrackers

FEBRUARY 28, 2019

In 2018, TripAdvisor acquired Bokun, which provided services such as inventory channel and price management to suppliers in the burgeoning tours and activities sector. In 2014, TripAdvisor acquired Massachusetts-based Vacation Home Rentals. In 2014, TripAdvisor acquired European restaurant reservation service LaFourchette.

Travel 50

Travel Hotels Wait Times User Experience 50

Customer Bliss

SEPTEMBER 19, 2019

joined Johns Hopkins Medicine and The Armstrong Institute in September 2014 as the first Chief Patient Experience Officer for the system. Dr. Allen was named in the Becker’s Hospital Review list as “130 women hospital and health system leaders to know” for 2015 -2019 and a Top 30 CXO in 2018. ” About Lisa Allen.

Communication 135

Communication Hospitality Healthcare Customer Journeys 135

Helen Dewdney

OCTOBER 7, 2021

The Supreme Court upheld the decision in 2014. And in 2018, the European Court of Justice ruled in the class action case of Helga Krüsemann and Others v TUIfly GmbH, stating that a strike by an airline company’s employees are not “extraordinary circumstances”.

Airlines 50

Airlines Travel Groups Policies 50

Customer Bliss

JANUARY 11, 2018

As we start off 2018 with the focus of continuously improving customer experience work, talking about the role of the Chief Customer Officer (CCO) is a great place to start.

Chief Customer Officer 168

Chief Customer Officer Customer Experience Leadership Customer Journeys 168

Brandwatch CX

JANUARY 2, 2019

For context, as of April 2018, total worldwide population is 7.6 By 2014, Google had indexed over 130,000,000,000,000 (130 trillion) web pages. In 2014, the most searched term was music. In 2014, male audience grew 41% and their average time spent on Pinterest tripled to more than 75 minutes per visitor. billion users.

Social Media 111

Social Media Video Advertising Marketing 111

Hero Digital

AUGUST 17, 2018

Founded in 2014, the consulting firm provides services like user experience design and digital marketing for companies including Salesforce and Belkin. While these companies may not garner as much attention as the Ubers and Twitters of the tech-centric city, their growth rates suggest they’re ones to watch. Hero Digital.

Company 40

Company Advertising User Experience Consulting 40

Call Experts

DECEMBER 19, 2018

A 2014 report showed that Americans spend around $600 billion on average during the winter holiday season. If we look at the latest numbers, the amount has shown a massive rise to $721 billion in the year 2018. 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018.

Call Center 58

Call Center Contact Center Conference Retail 58

CX University

JANUARY 8, 2019

Within Sales and Marketing, empathy is foundational in understanding customer purchase behavior ( Daniels, Glover, & Mellor, 2014 ). When service employees display empathic behavior toward customers, they increase commitment, perceived quality of service and satisfaction ( Jones & Shandiz, 2015 ).

Employee Engagement 104

Employee Engagement Sales Leadership Report 104

Talkdesk

DECEMBER 14, 2018

The breach began in 2014, but Marriott says they didn’t discover it until the end of November 2018. If you need a refresher about what happened and are wondering how seriously Talkdesk takes data security, read on. Spoiler alert: we take it very seriously.).

Measurement 42

Measurement Data Hotels Company 42

Talkdesk

DECEMBER 14, 2018

The breach began in 2014, but Marriott says they didn’t discover it until the end of November 2018. If you need a refresher about what happened and are wondering how seriously Talkdesk takes data security, read on. Spoiler alert: we take it very seriously.).

Measurement 40

Measurement Data Hotels Company 40

Solvvy

JULY 31, 2018

They knew they were onto something big when they won $15,000 in investments during their school venture competition in 2014. Fast forward to today, and here we are: powering conversations for over 250+ million users worldwide and being highlighted in Aragon Research’s recently released report, Hot Vendors in Conversational AI, 2018.

Self Service 48

Self Service Report User Experience Customers 48