Remove 2013 Remove Customers Remove Loyalty Programs Remove Sales
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Loyalty Programs!?! We Don’t Need No Stinkin’ Loyalty Programs!!!

Beyond Philosophy

Without fear of (much) argument, it’s a fair statement that all companies want, and try to generate and achieve, optimum loyalty from their customer base. They should want this because study after study shows the financial rewards of having loyal customers. Customer loyalty programs are especially popular among retailers.

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8 Metrics Every Online Business Should Monitor

SurveySensum

Sales Conversion Rate Having a ton of visitors on your website is good and all but, it doesn’t amount to anything if said visits are not funneling into purchases. 3. Average Order Value (AOV) The average spending a customer partakes on your website amounts to the Average Order Value (AOV) of your online store.

Metrics 52
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Supply and Demand: Why Consumers Desire Mobile Payments and E-Receipts

Win the Customer

But before your company jumps on the mobile payment bandwagon, make sure you know why your customers want mobile payments in the first place to better meet their needs and expectations. Like anything in business, customers primarily want ease and convenience when using mobile payments. Streamlined Loyalty Programs.

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How to Build a Customer Retention Strategy

ProProfs Chat

Do you have a customer retention strategy? Companies focus on customer acquisition strategies, since increasing your customer count is the lifeblood of your business. But, customer acquisition won’t help, if you are unable to retain customers. Cost to retain customers, however, can be much lower if done right.

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The Experience Margin: Only CX can save retail brands

Currency Alliance

This has come at the cost of innovation, experimentation, and ultimately customer experience. This is tantamount to shrinkage – because as the economy expands to accommodate new services and innovative customer experiences, retail occupies an ever smaller market share. This is, in effect, a monetized loyalty strategy.

Retail 110
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Attention, Target Shoppers: It’s Come Down to Trust. Distrust, or Even Disgust

Beyond Philosophy

As many marketing and public relations consultants, academics, economists, and business writers have observed, today we’re living in a reputation economy, where trust and customer experience – even more than product or service features – are coin of the realm, as real as legal tender. In January, 33% of U.S.

Banking 60
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CEM Insights: When it comes to Omni-Channel Consistency, the Customer is Always Right

Responsetek

One of those expectations is that customers and prospects will have a consistent experience of your brand across all channels, from your website to your customer service center to your brick-and-mortar store. Omnichannel consistency is worth the effort; it can create a point of differentiation that leads to greater customer loyalty.