Pretium Solutions

NOVEMBER 4, 2011

Look at the results from any current survey out there measuring customer and brand loyalty. As a direct result of infusing the Golden Touchpoint™ into Philips’ fabric of its approach to customers, employee behaviors were transformed and NPS increased dramatically and sustainably across their customer care footprint.

Net Promoter Score 40

Net Promoter Score Brands Touchpoint Loyalty 40

Pretium Solutions

NOVEMBER 4, 2011

Look at the results from any current survey out there measuring customer and brand loyalty. As a direct result of infusing the Golden Touchpoint™ into Philips’ fabric of its approach to customers, employee behaviors were transformed and NPS increased dramatically and sustainably across their customer care footprint.

Net Promoter Score 40

Net Promoter Score Brands Touchpoint Loyalty 40

Stella Connect

JUNE 25, 2018

First Call Resolution (FCR) is the most important metric your contact center can measure. Measure Your Progress. Measure your First Call Resolution rate. Measure CSAT frequently. Data measurement and robust training are essential to turning a negative into a positive. Measuring Your Progress.

First Call Resolution 40

First Call Resolution Tips Effort Score Contact Center 40

Stella Connect

JUNE 25, 2018

First Call Resolution (FCR) is the most important metric your contact center can measure. Measure Your Progress. Measure your First Call Resolution rate. Measure CSAT frequently. Data measurement and robust training are essential to turning a negative into a positive. Measuring Your Progress.

First Call Resolution 40

First Call Resolution Tips Effort Score Contact Center 40

Enalyzer

OCTOBER 9, 2020

Every time a customer interacts with your company, whether it’s an online purchase or a conversation with your customer success team, it’s a chance to measure the quality of that experience. These interaction measurements are known as transactional surveys. Chances are you are already familiar with transactional surveys.

Survey 52

Survey Net Promoter Score Customer Experience Effort Score 52

Pretium Solutions

OCTOBER 26, 2011

Look at the results from any current survey out there measuring customer loyalty or brand loyalty. On the contrary, listening to a sampling of these conversations across industries between front line customer service employees and their customers, you see interactions almost purposefully contrived to move a customer away from loyalty.

Touchpoint 40

Touchpoint Net Promoter Score Brands Loyalty 40

Pretium Solutions

OCTOBER 26, 2011

Look at the results from any current survey out there measuring customer loyalty or brand loyalty. On the contrary, listening to a sampling of these conversations across industries between front line customer service employees and their customers, you see interactions almost purposefully contrived to move a customer away from loyalty.

Touchpoint 40

Touchpoint Net Promoter Score Brands Loyalty 40

Pretium Solutions

OCTOBER 26, 2011

Look at the results from any current survey out there measuring customer loyalty or brand loyalty. On the contrary, listening to a sampling of these conversations across industries between front line customer service employees and their customers, you see interactions almost purposefully contrived to move a customer away from loyalty.

Touchpoint 40

Touchpoint Net Promoter Score Brands Loyalty 40

Horizon CX

DECEMBER 27, 2019

The Net Promoter Score (NPS) or “the ultimate question” as it is commonly referred to, has a history that dates back a full 26 years. His research was then fully published in 2006 in a milestone book titled The Ultimate Question and revised and expanded even further in his follow-up publication in 2011 titled The Ultimate Question 2.0.

Net Promoter Score 130

Net Promoter Score NPS B2B Metrics 130

delighted

SEPTEMBER 28, 2021

When we started Delighted, a big challenge in the customer experience space, (especially as a startup or small business) was that you’d have to chain together 6+ tools (a general survey tool, an email marketing platform, an analytics system, a CRM, etc.) to pull off a high-quality Net Promoter Score (NPS) program.

Net Promoter Score 89

Net Promoter Score Analytics Effort Score Measurement 89

SurveySparrow

FEBRUARY 23, 2024

Whether you aim to gather customer feedback, streamline event registration, or conduct intricate surveys, Jotform provides the platform to bring your vision to life. Source: Wufoo This Cloud-based form builder was founded in 2006 by the trio- Chris Campbell, Kevin Hale, and Ryan Campbell and was acquired by SurveyMonkey in 2011.

Comparison 52

Comparison e-support Survey CRM 52

inQuba

SEPTEMBER 6, 2022

Gartner , in their report ‘2022 Gartner CEO and Senior Business Executive Survey’*, has reported that ‘ Customer Acquisition, Retention and Engagement’ are the top (18% selection) combined focus area for CEOs and executive teams in 2022. To give you a sense, that has increased from 10% in 2011. I look forward to having you there.

Customer Journeys 52

Customer Journeys Management ROI NPS 52

ProProfs Chat

JULY 30, 2021

Consider these crucial statistics: Accenture survey shows that 66% of customers value transparency as one of the most attractive qualities in a brand. According to a PWC survey , 63% of customers look forward to a good customer experience before making a purchasing decision. Read more: How to Use Surveys for Content Marketing?

Brands 111

Brands Net Promoter Score Social Media e-support 111

Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), Nominees are rated based on their capabilities, results, and client feedback. This year’s crop of candidates was quite competitive.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

SurveySparrow

MAY 9, 2024

SurveySparrow : Audience Management, Engaging Quizzes, Polls and Forms SurveySparrow is an excellent audience management platform for creating interactive quizzes, polls, and surveys. Made with SurveySparrow There are multiple question types, 30 Quiz templates, and 1000+ pre-designed survey templates for customization. Here we go!

Analytics 52

Analytics Interaction Video Tools 52

SurveySensum

JULY 14, 2020

He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others. Jonathan Levitt – Chief Marketing Officer at Voxco Survey Software. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SurveySensum

SEPTEMBER 8, 2023

This small case study shows that when companies move beyond the traditional customer satisfaction metric and rigorously measure NPS , they can find ways to make customers happier, which, in turn, can lead to increased revenue. Yet most businesses struggle to move beyond measuring their NPS.

NPS 52

NPS ROI Social Media Effort Score 52

Chattermill

AUGUST 29, 2018

That means conducting frequent NPS surveys, but also a little more. Your NPS score is just the raw data, the “what.” Survey Monkey. There’s a reason Survey Monkey boasts 25 million users and 90 million survey responses monthly. While Survey Monkey has more users, Typeform is still a popular and useful tool.

Technology 40

Technology Customer Experience Consulting Analytics 40

Chattermill

AUGUST 29, 2018

That means conducting frequent NPS surveys, but also a little more. Your NPS score is just the raw data, the “what.” Survey Monkey. There’s a reason Survey Monkey boasts 25 million users and 90 million survey responses monthly. While Survey Monkey has more users, Typeform is still a popular and useful tool.

Technology 40

Technology Customer Experience Consulting Analytics 40

Confirmit

MAY 29, 2018

What Is Net Promoter Score (NPS®)? The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. Why is NPS® Important? How Does Net Promoter Score (NPS®) Work? How to Calculate the Net Promoter Score (NPS®)?

Net Promoter Score 40

Net Promoter Score NPS Effort Score Metrics 40

ProProfs Chat

JULY 19, 2019

Every Apple outlet measures its NPS surveys with each customer walking into the store and then review each customers rating. Overall this resulted in additional revenue of $25 million in 2011 alone. . Make use of survey tools to regularly send feedback forms and satisfaction surveys to your customers.

Infographics 93

Infographics Customer Experience Omni-Channel Poor Customer Service 93