ShepHyken
APRIL 25, 2023
One of my favorite concepts to cover in my customer service keynote speeches is to act like an owner. I originally wrote about this in 2011 and shared the story of an 18-year-old server at a pizza restaurant who took so much pride in his work that the guests thought he owned the restaurant. Connect with Shep on LinkedIn.
ShepHyken
MARCH 18, 2024
Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.
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Kristina Evey
NOVEMBER 13, 2014
A 2% increase in customer retention has as much of an impact on your bottom line as cutting costs by 10%. Almost 9 out of 10 consumers say they’d pay more to ensure a superior customer experience. – American Express, 2011. Helping you focus on your customers, customer service training Uncategorized'
Customer Bliss
JULY 3, 2018
The leaders were also given major components that needed to be included in the plan: performance metrics, a plan on how to train their employees in a specific form of customer service training, and a recognition program for team members.
Magellan Solutions
MAY 3, 2022
Back in 2011, Vodafone had moved two of its call center operations to Egypt and India. It also outsourced its debt collections to a service provider. The Japanese multinational conglomerate holding company SoftBank had also engaged in outsourcing its customer service and telemarketing sales operations.
ShepHyken
JANUARY 25, 2017
I have used them as an example of how to create a membership experience , but now I want to focus on their ability to deliver amazing customer service. For those that may not know what Dollar Shave Club is, it was started by Michael Dubin and Mark Levine in 2011. Currently there are more than 23 million views!)
Talkdesk
JULY 20, 2016
They may use the wrong language with customers, transfer cases to the wrong person or provide the wrong answer to a question. Solution: Implement a comprehensive customer service training program that is mandatory for new recruits and must be revisited by veterans periodically.
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