Comm100

NOVEMBER 13, 2022

Chat concurrency also allows agents to handle multiple chats at once, allowing agents to keep queues down and begin responding to customers as soon as possible. . The efficiencies of live chat also mean a high return on investment (ROI) for the technology. And ultimately, we would have risked losing customers to competitors.”

Tools 181

Tools Customer Service Tips Omni-Channel 181

Kustomer

JANUARY 20, 2022

So many CX leaders are dead set on impressing their customers but Jon urges them to go one step further and create a customer relationship where they’re utterly obsessed with your services. According to Jon, satisfying customers simply isn’t enough to keep them loyal. Tune in to learn more! Creating Loyalty that Lasts.

How To 143

How To ROI Study Customers 143

Comm100

NOVEMBER 13, 2022

As organizations increasingly recognize the need to offer a range of communication channels, the benefits of omnichannel customer service become apparent. Connecting your digital channels into one platform leads to improved efficiency, CX, and ROI. Founded: 2009. Headquartered: Vancouver, Canada. Founded: 2011.

Omni-Channel 212

Omni-Channel Customer Service Chatbots Social Media 212

ClearAction

OCTOBER 1, 2018

This is after 10 years — since the 2009 economic downturn — when companies began investing heavily in CXM technologies and teams. Likely, the promise of CXM ROI has been alluring to executives who have asked for quick wins and near-term gains. customers, channel partners, alliances). CXM Status Quo: Pillars (silos).

Customer Experience 63

Customer Experience Effort Score ROI Study 63

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. to embed VoC insights and customer experience (CX) criteria into their programs, templates, policies, processes, and other deliverables.

Voice of Customer 62

Voice of Customer B2B Leadership Effort Score 62

Waypoint Group

OCTOBER 17, 2019

Deeper insights helping marketing create excellent customer-company interactions . Reciprocity strengthens customer relationships while increasing CSM team productivity by 50%+. Founded in 2009 by Ken Lynch, Reciprocity is based in San Francisco. Better customer engagement and feedback management are a big reason why.

Customer Engagement 40

Customer Engagement B2B Engagement NPS 40

Natalie Petouhof

AUGUST 26, 2015

Gainsight is one of the leading vendors of Customer Success Management (CSM) software. Louis, Missouri in 2009, Gainsight’s headquarters are now in Redwood City, California. Founded in St. Nick Mehta is the chief executive officer (CEO).

Customer Success 40

Customer Success Sales Management Advertising 40