Comm100

NOVEMBER 13, 2022

As organizations increasingly recognize the need to offer a range of communication channels, the benefits of omnichannel customer service become apparent. Connecting your digital channels into one platform leads to improved efficiency, CX, and ROI. Reporting and insights. Founded: 2009. Headquartered: Vancouver, Canada.

Omni-Channel 221

Omni-Channel Customer Service Chatbots Social Media 221

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. to embed VoC insights and customer experience (CX) criteria into their programs, templates, policies, processes, and other deliverables.

Voice of Customer 62

Voice of Customer B2B Leadership Effort Score 62

SurveySensum

JULY 14, 2020

He is both CCXP and CMRP certified, has been listed in the top 25 CX professionals by CX Magazine, and also published a book on Customer Experience. He specializes in operationalizing customer insight to drive better customer outcomes. Arie Goldshlager – Customer Strategy, Customer Analytics, Innovation Consultant.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132