2009 Customer Base Customer relationships ROI 
Waypoint Group
OCTOBER 17, 2019
Deeper insights helping marketing create excellent customer-company interactions . Reciprocity strengthens customer relationships while increasing CSM team productivity by 50%+. Founded in 2009 by Ken Lynch, Reciprocity is based in San Francisco. TopBox is “ customer engagement” and enables a feedback program.
Comm100
NOVEMBER 13, 2022
Chat concurrency also allows agents to handle multiple chats at once, allowing agents to keep queues down and begin responding to customers as soon as possible. . The efficiencies of live chat also mean a high return on investment (ROI) for the technology. And ultimately, we would have risked losing customers to competitors.”
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ClearAction
OCTOBER 1, 2018
This is after 10 years — since the 2009 economic downturn — when companies began investing heavily in CXM technologies and teams. Likely, the promise of CXM ROI has been alluring to executives who have asked for quick wins and near-term gains. customers, channel partners, alliances). CXM Status Quo: Pillars (silos).
ClearAction
NOVEMBER 16, 2023
Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. to embed VoC insights and customer experience (CX) criteria into their programs, templates, policies, processes, and other deliverables.
SurveySensum
JULY 14, 2020
A Customer Service & AI Engagement Strategist, Martin Hill-Wilson is a Mentor, Advisor, and Trainer on Customer Service. He also advises firms, gives out whitepapers and keynotes on co-designing practical engagement strategies that balance customer and business needs. LinkedIn : [link] /. Website : [link]. Website : [link].
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