ShepHyken

SEPTEMBER 29, 2023

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. He writes about how employee engagement and customer experience can enhance business performance. In their 2009 meta-analysis presented by Gallup, Harter et al.

Employee Engagement 137

Employee Engagement Engagement Strategy Effort Score 137

CX University

APRIL 2, 2024

Employee experience is receiving increasing attention in our experience ecosystem. Companies increasingly recognize that employee experience can be positive, powerful, and influential in engaging customers. These are critical milestones in the employee journey.

Strategy 52

Strategy Financial Leadership Apparel 52

CX University

SEPTEMBER 18, 2018

In 2009, survey data supported that in government organizations, the level of employee engagement (or disengagement) in an organization depends on how effectively that organization does the following: 1. focuses employees at all levels on the customer, and 3. 1, (Spring 2009): 54-58. Trahant, Bill.

Employee Engagement 211

Employee Engagement Engagement Case Study Strategy 211

Customer Bliss

MARCH 23, 2022

Practicing Leadership Bravery by Trusting Employees. In 2009, Netflix made cultural history when then chief talent officer Patty McCord and CEO Reed Hastings created a 124-page PowerPoint document entitled “Netflix Culture: Freedom & Responsibility.” Hiring is frenzied with nearly 11.3

Case Study 139

Case Study Culture Study Company 139

CSM Magazine

DECEMBER 6, 2021

In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Tip #3: Streamline Call Center Communications Technology. Chances are high that your customer experience team is still working remotely or in a hybrid situation, so efficiency is key.

Tips 97

Tips e-support Customer Journeys Contact Center 97

Qualtrics

OCTOBER 11, 2019

One of the key building blocks to creating a truly exceptional employee experience is cultivating an environment where employees feel free to both share and receive open and honest feedback. Open Communication Definition. Some people may prefer to share via instant messaging platforms (e.g.,

Culture 26

Culture Communication Multi-Channel Feedback 26

ClearAction

OCTOBER 25, 2022

” High levels of coordination, competence, and consistency are necessary for success of technology, employee experience, digital experience, and financial efficiency. Specifically designed for vice presidents, long-time experience managers, certified professionals (CCXP, FCXP, etc.), Learn More. Learn More.

Customer Journeys 71

Customer Journeys Sports Study Leadership 71