2009, Communication, Competitive Advantage and Employee Experience

Four of the Most Successful Employee Engagement Strategies Also Drive Customer Experience

CX University

SEPTEMBER 18, 2018

In 2009, survey data supported that in government organizations, the level of employee engagement (or disengagement) in an organization depends on how effectively that organization does the following: 1. focuses employees at all levels on the customer, and 3. Employee Engagement is a bit of a misnomer. Trahant, Bill.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

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Four of the Most Successful Employee Engagement Strategies Also Drive Customer Experience

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

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