Top 5 Customer Service & CX Articles for the Week of August 7, 2023
ShepHyken
AUGUST 6, 2023
It involves nurturing positive relationships with customers to encourage repeat purchases, foster brand advocacy, and reduce customer churn. When using AI for customer support, consider this point in the article: “Every interaction enhances or diminishes a customer’s perception the company involved.” Connect with Shep on LinkedIn.
Let's personalize your content