Education Services Group

FEBRUARY 3, 2021

Customer Success as a Service ® provider ESG announces a partnership with inSided, the only Customer Success Community platform for SaaS and subscription-based companies. Both ESG’s services and inSided’s platform share the same ultimate goal: meaningful customer engagement that leads to increased retention, growth, and advocacy.

Customer Success 52

Customer Success Self Service Knowledge Base Consulting 52

Experience Investigators by 360Connext

SEPTEMBER 21, 2016

The mission at 360Connext is simple, but we believe it’s important: We’re on a mission to create fewer ruined days for customers. I started using this as our mission when I created the company in 2009. The post 3 Ways You Are Ruining Your Customer’s Day appeared first on Customer Experience Consulting.

Consulting 110

Consulting Customer Experience Company Customers 110

Optimove

OCTOBER 20, 2022

The VOC program puts customers’ first, and ultimately drives brand, product, and service improvements for a deep fulfilling customer experience. Measure the sections of your website that customers engage with most, the content they spend the most time on, information they respond to, product material and other information they request.

Customer relationships 98

Customer relationships Consumers Marketing Social Media 98

Avaya

JANUARY 9, 2017

Calls fielded by the hotline staff have grown steadily to an estimated 691,000 since Christmas 2009. It’s all made possible by Avaya Customer Engagement technology , the leading contact center solution in the market (shameless company plug!). and Canada, as well as Europe and South America. The call volume was intense.

Travel 40

Travel Contact Center Government Training 40

ClearAction

OCTOBER 1, 2018

. “Only 13% of marketers feel they are fully implementing customer revenue-producing strategies and engaging differently, including driving deeper relationships, collaborating across stakeholders and leveraging data to uncover new opportunities and options for engagement.” Faulty CXM Trajectory. Happy CX Day !

Customer Experience 63

Customer Experience Effort Score ROI Study 63

SurveySparrow

AUGUST 23, 2019

Tony Hseih, the founder of Zappos, even wrote a book called Delivering Happiness , which was all about creating a culture of happiness for its customers and employees alike. Guess who bought Zappos in 2009 for $900 odd million? The comments on your’s and competitor’s blog is also an eye-opener with a lot of useful data seeped into it.

Consumers 53

Consumers Sales Social Media Study 53

Qualtrics

JUNE 6, 2019

Donald Miller – Miller is the CEO at StoryBrand and he helps companies clarify their message so customers engage through online courses and in-person workshops. For more than thirty years, he’s been trying to turn on lights, inspire people and teach them how to level up, according to his blog.

Brands 33

Brands Leadership Consulting Travel 33