ClearAction

FEBRUARY 7, 2016

Customer Experience Articles. Customer experience articles. Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. Customer Experience is Decided by You article. Loyalty is Not Just for Customers article. Voice of the Customer.

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48

ShepHyken

SEPTEMBER 29, 2023

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. On the other hand, customer experience encompasses all interactions and touchpoints a customer has with the company, primarily shaping their perceptions and loyalty.

Employee Engagement 137

Employee Engagement Engagement Strategy Effort Score 137

Happy or Not

MARCH 18, 2022

The invention of founders Heikki Väänänen and Ville Levaniemi in 2009, the HappyOrNot solution rapidly gained international traction amongst companies looking to optimize experiences across all touchpoints through relevant, in-moment customer feedback data. “We have been laughed at.

Policies 69

Policies Customer Satisfaction Feedback Touchpoint 69

Retently

JULY 28, 2023

It involves ensuring a seamless experience at every touchpoint, aligning various departments to deliver exceptional customer service, and implementing customer-focused strategies to improve satisfaction. According to a 2009 survey , over 2/3rds of marketing professionals admitted companies needed a CCO.

Chief Customer Officer 132

Chief Customer Officer Customer Centricity Call Center Metrics 132

Lumoa

AUGUST 5, 2022

This article will cover the drivers behind growing inflation rates and their impact on the retail industry. Experts believe that the modern retail industry will follow a similar pattern as it did during the 2009 recession. The Impact of Global Events on the Retail Industry.

Retail 208

Retail Feedback Trends Consumers 208

Customer Bliss

APRIL 11, 2017

While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. Later in 2003, the Harvard Business Review article “The One Number You Need To Grow” came out — and more companies began switching over to NPS. He has an MBA from Purdue University.

NPS 163

NPS Net Promoter Score Wireless Call Center 163

ijgolding

OCTOBER 28, 2015

Customer journey mapping and touchpoint analysis. I am therefore delighted to be able to share this article with you – an article written by someone who is a specialist when it comes to Customer Experience Design. Process improvement methodologies and discipline. If you spot a talented service designer, hold on to them.

Customer Experience Design 120

Customer Experience Design Customer Experience Customer Journeys Customer Experience Professionals 120