ShepHyken

SEPTEMBER 29, 2023

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. He writes about how employee engagement and customer experience can enhance business performance. In their 2009 meta-analysis presented by Gallup, Harter et al.

Employee Engagement 137

Employee Engagement Engagement Strategy Effort Score 137

ClearAction

FEBRUARY 7, 2016

Customer Experience Articles. Customer experience articles. Tools, techniques, and case studies catalyze your customer experience management success. Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. Voice of the Customer.

Customer Experience 48

Customer Experience Customer Centricity Employee Engagement Social Media 48

Happy or Not

MARCH 18, 2022

The invention of founders Heikki Väänänen and Ville Levaniemi in 2009, the HappyOrNot solution rapidly gained international traction amongst companies looking to optimize experiences across all touchpoints through relevant, in-moment customer feedback data. “We have been laughed at. in the US, and 77.3% Åland, 96.6% .

Policies 69

Policies Customer Satisfaction Feedback Touchpoint 69

Lumoa

AUGUST 5, 2022

But, how can retail companies incorporate valuable sources like real-time customer feedback into their operations? This article will cover the drivers behind growing inflation rates and their impact on the retail industry. Need Help Setting Up Your Customer Sentiment Monitoring Mechanism?

Retail 208

Retail Feedback Trends Consumers 208

Customer Bliss

APRIL 11, 2017

While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. They wanted a more universal metric for customer satisfaction and, in March 2003, they implemented it at Intuit. In those, customers give feedback, and Sprint responds to the feedback.

NPS 163

NPS Net Promoter Score Wireless Call Center 163

Chattermill

SEPTEMBER 11, 2019

In this article, we’ll dig deep and explore what lessons you can learn from Netflix. The goal of the post is to distil some of the actionable key takeaways for customer experience practitioners. Shedding light on how Netflix ensure that customer experience is at the heart of their business and decision making.

Customer Experience 76

Customer Experience Touchpoint Entertainment Customer Journeys 76

Retently

OCTOBER 19, 2018

Do you just give all employees the generic “the customer is always right” speech, or do you actually have a customer-centric process in place that’s overseen by a professional who understands how customers think and feel, and who knows how to get that point of view across to other employees too?

Chief Customer Officer 98

Chief Customer Officer Customer Centricity Call Center Metrics 98