Bill Quiseng
MAY 8, 2017
This is especially true with customer relationship management (CRM), an area that businesses were smart to pay attention to 30 years ago in 1987—and can no longer afford to ignore in today’s competitive environment. Oh, and don’t forget the infamous rolodex, the original CRM. Consistency. By 1989, just 15 percent of U.S.
Optimove
MARCH 3, 2022
The position of the innovator is one we at Optimove have known very well since the company was founded in 2009 – which makes us a proud member of a small group of companies that paved the way on which the CRM Marketing industry is racing nowadays. Like updating our “Data Infrastructure” product page. Have our CEiC and Eat it Too.
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Customers Rock!
APRIL 14, 2010
A recent report that caught my attention is Watermark Consulting’s 2007-2009 performance analysis, which examines Forrester’s 2007 Customer Experience Index and shows how customer experience leaders outperform laggards in the stock market. Countless reports and case studies have proven this linkage. Image credit: TommL ).
Gainsight
OCTOBER 23, 2019
If I was to tell you in 2009 that in just a few years there would be a new category of software almost as prolific as CRMs, customer support, and project management software you wouldn’t have believed me. The same could be said for CRMs—a quintessential sales tool. Sales tools like CRMs and customer communication.
Bob Hayes
MARCH 28, 2015
It’s not surprising that Hal Varian, chief economist at Google, in 2009, said that “ the sexy job in the next 10 years will be statisticians.” McKinsey estimates that the US faces a shortage of up to 190,000 people with analytics expertise to fill these data science jobs as well as a shortage of 1.5
NobelBiz
APRIL 9, 2024
Amendments, including the 2009 HITECH Act, have strengthened HIPAA, introducing stringent compliance measures and penalties for violations, underscoring the act’s pivotal role in balancing patient privacy with the operational needs of the healthcare system. The post What is Call Center Compliance? appeared first on NobelBiz.
Esteban Kolsky
APRIL 22, 2015
The year was 2009 – eons ago in today’s fast paced world. A then great vendor called Attensity hired me to write some thought leadership into the budding world of Analytics (budding as in people noticing, not as in just emerging as you well know). Let’s start with the idea of getting to know your customers better.
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