Natalie Petouhof

JANUARY 29, 2016

Tweet I remember back in 2008-2009 being asked whether social / digital / communities had any business value. In wanting others to see what I saw, I started down the road of creating ROI models for digital / social / online communities. And note, ROI of online communities is NOT limited to customer service.

ROI 40

ROI B2C Case Study B2B 40

Lumoa

JUNE 23, 2021

Migration to the Cloud Buoyed by the COVID-19 outbreak, cloud migration dramatically increased during the steepest economic contraction since the 2008 financial crisis. Source: Deloitte IVR(s) are among the most powerful channels for generating the best ROI for deflecting inquiries to contact centers.

Trends 208

Trends Self Service Contact Center Omni-Channel 208

CX Journey

MARCH 8, 2016

Also, it's been reported that organizations in the Best Companies to Work Study for the period 2004 – 2008 increased their revenues by 94% and their profits by 315%. I was delighted to find more evidence of this from Watermark Consulting, the firm that publishes the annual Customer Experience ROI Study.

Employee Experience 80

Employee Experience ROI Study Consulting 80

Gainsight

JUNE 23, 2022

Peer-to-peer communities to allow clients to help one another. In-app communications to drive customer success from inside your product. This will include structured identification of client objectives and ROI, defined plans for delivery, and documented maps of key contacts at the customer. Pooled approaches to customer success.

Self Service 52

Self Service Financial Chief Customer Officer Sales 52

Comm100

NOVEMBER 14, 2017

12% growth from 2008-2018) and in some countries around the world, it is the primary driver of their economy. LinkedIn is, of course, the premier location for business-to-business contacts and communication and it has a host of resources and people to follow. Here are some of the best sources to start with!

Resources 112

Resources Customer Service Customer Service Training Course 112

Magellan Solutions

JULY 9, 2021

Media and Communication . Furthermore, only 35% of these telemarketing providers can measure your return of investment (ROI). Unity Communications. Then there’s E Call Center Philippines which started their BPO operations in 2008. These industries are: Automotive . Consumer Electronics . Education . Healthcare .

Call Center 52

Call Center Marketing Sales Telecommunications 52

ClearAction

MAY 28, 2015

An example is Suntrust Bank , who saw the financial meltdown in 2008 as an opportunity to see how they could rebuild trust with their customers. Written by Janice Cuban, Marketing Communications Consultant, Content Creator, Copywriter, and Freelance Writer. appeared first on Customer Experience ROI Enablement. A: Absolutely.

Company 48

Company Customer Experience Social Media Customer Journeys 48