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Using Plain Language & Personalization in the Contact Center for Better CX

NICE inContact

It’s defined as communication your audience can understand the first time they read or hear it. This communication makes it easy for your audience to find and use the content you’re providing, because it’s: Clear Concise Well-organized. In worse cases, poor communication with customers could even lead to litigation.

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The US Is Opting For Healthcare Call Center Outsourcing Companies – Here’s Why

Magellan Solutions

Multilingual abilities – Call centers based in diverse regions have agents fluent in languages like Spanish to enable smooth communication. Explore how healthcare call center outsourcing companies can revolutionize your patient communication strategies. This access to technology can be very expensive for smaller providers.

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Amazing Business Radio: Daniel Ramsey

ShepHyken

Communication is moving faster than ever before, and with people working remotely, you must communicate more frequently than in the past. You owe it to them to communicate at a much higher frequency and much more empathetically than you ever have before.”. Your employees and customers are nervous, uncertain and even scared.

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From Home Office to Industry Leader: Magellan Solutions’ Evolution and Leadership Journey

Magellan Solutions

In 2008, we experienced a significant transformation. Nuance Communication, a Fortune 500 company, later acquired this. In 2008, everything changed when Magellan Solutions acquired a significant client in voice recognition. We started working with a company that specialized in voice recognition services.

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A History of Customer Support Technology

Team Support

Customer interactions expanded to email and web-based platforms: Companies began using email for customer communication, and websites provided self-service options and FAQs. In the late 1990s, live chat support emerged as a popular communication channel. Fun fact: TeamSupport was founded in 2008!

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CX Journey™ Musings: Culture - The Soul of the Organization

CX Journey

Here are some examples, taking us back to the financial crisis of 2007-2008. Enron's core values were: integrity, communication, respect, and excellence. And yet, they admitted to defrauding investors in 2008. Are the values regularly-communicated, not just posters on a wall? Bad things. Take a look at Enron.

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More evidence that customer experience is about emotions

Customer Bliss

There’s been tons of research on the connection between emotions and customer experience/marketing, including this work from Northwestern in 2008. .” This certainly makes sense to me. Harvard Business Review even has this headline from last year: “An Emotional Connection Matters More Than Customer Satisfaction.”