CSM Magazine
OCTOBER 6, 2022
ResultsCX , a provider of Customer Experience Management (CXM) services to leading global companies, including Fortune 100 and 500 firms, today announced its strategic expansion into the U.K. ” Founded in 2008, 60K provides CXM services to leading U.K., and continental Europe are strategic markets for us. .”
ImprintCX Articles
MARCH 5, 2024
The sales funnel, once managed predominantly by salespeople, has become automated and smarter through technology. Data analytics enables personalization and accurate solution suggestions, while AI provides answers tailored to each customer.
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BirdEye
OCTOBER 31, 2023
The top reputation management companies provide various services that allow businesses to build a positive reputation in the industry. Review generation and management Birdeye research shows that customers do not interact with a business without reading 2 to 5 reviews. Analytics Reputation management is also customer management.
Clarabridge
DECEMBER 7, 2016
The Sentiments Blog team recently had the opportunity to chat with Chris Rogers, VOC Analytics Project Manager at Constant Contact. Chris shared his experiences with listening to and acting on the Voice of the Customer (VOC) in order to make meaningful change across the company. About Chris Rogers.
BirdEye
JULY 7, 2023
Bank of America Bank of America rolled out Erica, a virtual assistant designed to help customers with all aspects of their banking needs. Erica uses cognitive messaging, advanced analytics, and user data to assist customers so they make the most of their finances.
Clarabridge
DECEMBER 7, 2016
The Sentiments Blog team recently had the opportunity to chat with Chris Rogers, VOC Analytics Project Manager at Constant Contact. Chris shared his experiences with listening to and acting on the Voice of the Customer (VOC) in order to make meaningful change across the company. About Chris Rogers.
Clarabridge
MARCH 30, 2017
So what can you do to make sure the customer experience surveys you are sending out still provide some value to your company? And how can you use them to drive improvements to the overall customer experience? Show executives that the issue is really meaningful to customers. About Chris Rogers.
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