2007 Brands Feedback Net Promoter Score 
Retently
MARCH 23, 2023
Study the hacks used by brands like Apple , Amazon , and Netflix, and you’ll discover actionable tactics that can apply to your business. In industries with a low overall NPS, we’ve looked at consumer complaint data to learn which brands are the least likely to retain customers and earn positive feedback. Ready to start?
Daniel Group
SEPTEMBER 23, 2021
Edward Craner, SVP of Strategy and Marketing, HOLT CAT , shares how they have transformed their company with feedback over the past 13 years. I think you guys started in 2007. ” But when you got into that long tail of customers that maybe we didn’t know so well, we had no way of gauging what that feedback was.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Qualtrics
JUNE 27, 2019
Organizations are judged by the experiences they deliver across the 4 core pillars of business – customer, product, employee, and brand. X-data comes from things like customer feedback, Net Promoter Score, product reviews, brand preference, and employee engagement. Book a Demo. [1] 1] [link]. [2]
Retently
SEPTEMBER 17, 2018
Apple’s customer satisfaction and loyalty have been growing steadily over the years, reflecting the way consumers view the brand. According to NPS Benchmarks , Apple’s NPS score in 2017 was a resounding 72 , which is significantly higher than the average NPS score of the consumer electronics industry.
Bob Hayes
MAY 7, 2018
The Net Promoter Score (NPS), a metric used to gauge the health of the customer relationship, has been used by companies for years. Second, the calculation of the metric (a difference score) results in an ambiguous score that is difficult to interpret. First, the “research” behind the NPS claims is flawed.
Bob Hayes
MAY 7, 2018
The Net Promoter Score (NPS), a metric used to gauge the health of the customer relationship, has been used by companies for years. Second, the calculation of the metric (a difference score) results in an ambiguous score that is difficult to interpret. First, the “research” behind the NPS claims is flawed.
Comm100
NOVEMBER 13, 2022
Today’s customers look for fast, convenient, and personalized support that allows them to connect with brands how, where, and when they want. We know that customer service both builds new business and retains existing business, which makes service agents a significant part of brand identity and customer experience. Learn more.
Expert insights. Personalized for you.
102 
Let's personalize your content